Customer Onboarding Manager, PEO (PST)

Summary

Deel is an all-in-one payroll and HR platform for global teams. The Customer Onboarding Manager will onboard PEO clients, provide strategic operational and product guidance, manage implementation projects, and advocate for customers internally to support long-term success.

Responsibilities

• Project Management: Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients, ensuring timely completion
• Product Expertise: Become a Deel expert and a go-to resource for our customers and internal colleagues by deeply understanding our products/services, industry trends, and competitive landscape
• Communication & Presence: Communicate clearly, persuasively, and professionally with stakeholders, demonstrating confidence and credibility. Enable our customer base by understanding their use cases and aligning them with Deel’s best practices
• Problem Solving: Identify, analyze, and resolve complex problems creatively and resourcefully. Provide global payroll expertise to our customers and internal Deel peers, driving continuous improvement
• Team Contribution: Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D. Support team members for collective success and pitch in on developing/documenting implementation processes and best practices

Skills

• Must have experience working with clients in the PEO space
• Candidate must be located (not just willing to work )in PST working hours in order to accommodate global clients
• 3+ years in a customer onboarding role supporting a B2B SaaS product, particularly in HR and Payroll
• Demonstrated ability to build strong customer relationships and a passion for teaching others, whether a customer or a colleague
• Proven ability to manage multiple projects simultaneously in a fast-paced environment, ensuring nothing slips through the cracks. You are focused, action-oriented, and always anticipating the next steps
• Ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members
• High attention to detail with the capability to design organized and effective onboarding plans and schedules for clients
• Driven, quick-thinking, and thrive in a fast-paced, challenging environment. You excel in an autonomous work setting, expertly prioritizing tasks and identifying internal and external blockers
• 3+ years of experience in Implementation or Technical Account Management at a fast-paced SaaS company
• Experience working with clients and team members from multiple countries and across multiple time zones
• Skilled in tools such as JIRA, SFDC, G Suite, Gainsight
• Fluent in English
• Preference in working from another vendor such as Gusto, Rippling, etc
• Proficiency in HR, Payroll, Benefits, Project Management, or Fintech is a plus
• With fluency in Spanish or Portuguese a plus

Qualifications

Must Haves

• Must have experience working with clients in the PEO space
• Candidate must be located (not just willing to work )in PST working hours in order to accommodate global clients
• 3+ years in a customer onboarding role supporting a B2B SaaS product, particularly in HR and Payroll
• Demonstrated ability to build strong customer relationships and a passion for teaching others, whether a customer or a colleague
• Proven ability to manage multiple projects simultaneously in a fast-paced environment, ensuring nothing slips through the cracks. You are focused, action-oriented, and always anticipating the next steps
• Ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members
• High attention to detail with the capability to design organized and effective onboarding plans and schedules for clients
• Driven, quick-thinking, and thrive in a fast-paced, challenging environment. You excel in an autonomous work setting, expertly prioritizing tasks and identifying internal and external blockers
• 3+ years of experience in Implementation or Technical Account Management at a fast-paced SaaS company
• Experience working with clients and team members from multiple countries and across multiple time zones
• Skilled in tools such as JIRA, SFDC, G Suite, Gainsight
• Fluent in English

Nice to Haves

• preference in working from another vendor such as Gusto, Rippling, etc
• Proficiency in HR, Payroll, Benefits, Project Management, or Fintech is a plus
• with fluency in Spanish or Portuguese a plus

Benefits

• Health Insurance Effective from Day 1 (Medical, Dental, & Vision)
• 401k Retirement Plan
• Disability Insurance
• Life Insurance
• Employee Assistance Program (EAP)
• Flexible Savings Account (FSA)
• Flexible time off (PTO)
• 12 paid holidays per year
• Parental leave: 16 weeks for the birthing parent and 8 weeks for the non-birthing parent
• Stock grant opportunities dependent on your role, employment status and location
• Optional flexible working office membership, with IWG