Operations Manager | North America

Summary

Deel is an all-in-one payroll and HR platform for global teams. The Operations Manager will own onboarding and operational delivery for enterprise customers, partnering cross-functionally to resolve challenges, improve processes, analyze operational data, and build scalable operational playbooks. The role is designed for an early-career operator who will progressively manage more complex customer environments.

Responsibilities

• Own the onboarding and operational delivery for a portfolio of enterprise customers
• Partner cross-functionally with Product, Sales, Payroll, Legal, and Support to resolve operational challenges
• Drive operational excellence by identifying bottlenecks, improving processes, and implementing scalable solutions
• Build trusted relationships with customers while ensuring a high-quality operational experience
• Analyze operational data to identify trends, risks, and opportunities for improvement
• Take ownership of increasingly complex customer environments as your expertise grows
• Contribute to building new operational playbooks that improve efficiency across the Operations organization
• Deliver exceptional operational outcomes for enterprise customers
• Build deep expertise across Deel's products and operational workflows
• Continuously improve internal processes through automation and operational excellence
• Take on increasingly complex customer portfolios as your experience grows
• Develop into a trusted operational leader capable of owning large-scale enterprise operations

Skills

• You must have an exceptional analytical ability and a demonstrated track record of learning quickly
• Have approximately 1–3 years of professional experience
• Hold a strong technical or analytical degree, ideally in Engineering, Mathematics, Computer Science, Physics, Economics, or a related discipline
• Enjoy solving difficult problems and bringing structure to ambiguity
• Have outstanding communication and stakeholder management skills
• Are highly organized, execution-oriented, and comfortable managing multiple priorities simultaneously
• Learn quickly, embrace ownership, and consistently seek opportunities to improve how things work
• Graduated from a leading university with a strong technical or quantitative background

Qualifications

Must Haves

• You must have an exceptional analytical ability and a demonstrated track record of learning quickly
• Have approximately 1–3 years of professional experience
• Hold a strong technical or analytical degree, ideally in Engineering, Mathematics, Computer Science, Physics, Economics, or a related discipline
• Enjoy solving difficult problems and bringing structure to ambiguity
• Have outstanding communication and stakeholder management skills
• Are highly organized, execution-oriented, and comfortable managing multiple priorities simultaneously
• Learn quickly, embrace ownership, and consistently seek opportunities to improve how things work

Nice to Haves

• Graduated from a leading university with a strong technical or quantitative background

Benefits

• Health Insurance Effective from Day 1 (Medical, Dental, & Vision)
• 401k Retirement Plan
• Disability Insurance
• Life Insurance
• Employee Assistance Program (EAP)
• Flexible Savings Account (FSA)
• Flexible time off (PTO)
• 12 paid holidays per year
• Parental leave: 16 weeks for the birthing parent and 8 weeks for the non-birthing parent
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• Optional flexible working office membership, with IWG