Inside Account Representative

Summary

Diamond Assets LLC provides sustainable technology lifecycle plans and affordable refurbished Apple products for schools, businesses, and governments. The Inside Account Representative supports customer success and sales by coordinating account activities, setting up new customers, generating business opportunities, and maintaining accurate CRM information.

Responsibilities

• Collaborate closely with the Executive Account Directors for assigned regions, fostering a culture of teamwork and mutual support. Provide comprehensive quotes and reports to support strategic initiatives, demonstrating integrity and reliability in all interactions
• Ensure the seamless and successful setup of new customers, working in partnership with Executive Account Directors to deliver outstanding service and solutions
• Drive the sales process with a focus on innovation, proactively scheduling appointments, understanding account requirements, and effectively communicating unique value propositions to clients
• Generate new business opportunities by leveraging existing customer networks, embracing creative approaches such as cold-calling, emailing, and innovative marketing strategies
• Maintain accurate and updated customer information within the CRM system, ensuring data integrity and accessibility for relevant stakeholders while demonstrating meticulous attention to detail
• Embrace flexibility and adaptability in fulfilling assigned duties, remaining agile to meet evolving business needs and challenges
• All other duties as assigned

Skills

• Associate or Bachelor's degree in Marketing, Business, Communications, or a related field
• Exceptional time management skills, showcasing your ability to multitask and prioritize effectively in a dynamic, fast-paced environment
• Strong problem-solving abilities and attention to detail, ensuring accuracy and efficiency in all tasks while embodying our commitment to service excellence
• Excellent written and verbal communication skills, conveying information clearly, persuasively, and with integrity
• Outstanding interpersonal skills, fostering positive relationships with customers and colleagues, and contributing to a collaborative team environment
• Self-motivation and drive to achieve targets and exceed expectations, demonstrating initiative, innovation, and a dedication to continuous improvement
• Proficiency in CRM systems (e.g., Salesforce), leveraging technology to streamline processes and enhance productivity

Qualifications

Must Haves

• Associate or Bachelor's degree in Marketing, Business, Communications, or a related field
• Exceptional time management skills, showcasing your ability to multitask and prioritize effectively in a dynamic, fast-paced environment
• Strong problem-solving abilities and attention to detail, ensuring accuracy and efficiency in all tasks while embodying our commitment to service excellence
• Excellent written and verbal communication skills, conveying information clearly, persuasively, and with integrity
• Outstanding interpersonal skills, fostering positive relationships with customers and colleagues, and contributing to a collaborative team environment
• Self-motivation and drive to achieve targets and exceed expectations, demonstrating initiative, innovation, and a dedication to continuous improvement
• Proficiency in CRM systems (e.g., Salesforce), leveraging technology to streamline processes and enhance productivity

Benefits

• Remote (any location)