Inside Account Executive

Summary

Valet Living provides essential services to the multifamily industry and is seeking an Inside Account Executive to manage a high-volume portfolio of accounts. The role focuses on client retention, relationship management, renewals, issue resolution, and identifying upsell opportunities while collaborating with sales and operations teams.

Responsibilities

• Drive Retention: Manage a large book of business, develop retention strategies, and ensure a high level of client satisfaction and contract renewals
• Build Trusted Relationships: Serve as the lead point of contact for client interactions, building strong relationships and deepening engagement across your portfolio
• Identify Growth Opportunities: Recognize and communicate upsell opportunities and new business potential to sales partners, helping grow revenue within existing accounts
• Problem-Solve with Confidence: Respond to service issues, resolve escalations, and proactively manage concerns with clients and operational partners to maintain service excellence
• Stay Organized & Prioritize: Utilize Salesforce to manage workflows, identify at-risk accounts, and prioritize outreach based on service performance and client needs
• Collaborate Cross-Functionally: Partner with field operations and sales teams to drive solutions, facilitate service recoveries, and ensure client expectations are exceeded
• Track & Report Progress: Document all client interactions, issue resolutions, and contract updates to maintain clear visibility into account health and performance

Skills

• * **Account Management Experience:** Minimum 1-2 years in a B2B sales or account management role, ideally managing a high-volume client portfolio
• * **Client-Centric Mindset:** A true relationship builder who thrives on providing an exceptional client experience and ensuring satisfaction
• * **Strong Communicator:** Excellent verbal and written communication skills with the ability to influence and problem-solve effectively
• * **High-Energy & Organized:** Exceptional time management skills and the ability to prioritize in a fast-paced environment
• * **Collaborative Partner:** Proven ability to work cross-functionally with sales and operations teams to solve problems and meet client needs
• * **Tech-Savvy:** Salesforce experience preferred; proficient in Microsoft Office Suite
• * **Industry Knowledge:** Multifamily or service industry experience is a plus
• * **Education:** Bachelor's degree in Business, Communications, Marketing, or a related field preferred

Qualifications

Must Haves

• * **Account Management Experience:** Minimum 1-2 years in a B2B sales or account management role, ideally managing a high-volume client portfolio
• * **Client-Centric Mindset:** A true relationship builder who thrives on providing an exceptional client experience and ensuring satisfaction
• * **Strong Communicator:** Excellent verbal and written communication skills with the ability to influence and problem-solve effectively
• * **High-Energy & Organized:** Exceptional time management skills and the ability to prioritize in a fast-paced environment
• * **Collaborative Partner:** Proven ability to work cross-functionally with sales and operations teams to solve problems and meet client needs

Nice to Haves

• * **Tech-Savvy:** Salesforce experience preferred; proficient in Microsoft Office Suite
• * **Industry Knowledge:** Multifamily or service industry experience is a plus
• * **Education:** Bachelor's degree in Business, Communications, Marketing, or a related field preferred

Benefits

• Monthly Incentive: Uncapped potential based on retention and upsell success
• Ramp Up Guarantee: Monthly guarantee during ramp-up period
• Work environment: 100% remote
• Medical, dental, and vision coverage for you & your family
• HSA with employer contributions
• Flexible Spending Accounts
• No preset accruals—manage your time and work-life balance your way
• 10 company-paid holidays
• 401k with company match
• Life and disability insurance
• AD&D
• Business travel coverage
• Tuition reimbursement up to $5,250 per year
• Access to our online education center
• Referral bonuses
• Pet insurance
• Associate assistance programs
• Discount programs
• Rewards
• Recognition
• Free access to Torch Fitness virtual programs