AI E-Commerce Content & Customer Success Specialist

Summary

Dice is a growing e-commerce technology company supporting brands that sell through online marketplaces. The AI E-Commerce Content & Customer Success Specialist manages customer communication, e-commerce content creation, creative review, and project execution using AI-assisted workflows. The role coordinates multiple projects, ensures quality and brand consistency, and drives customer deliverables from initial request through final delivery.

Responsibilities

• Serve as a primary point of contact for customers through email, Slack, and virtual meetings
• Gather customer requirements, feedback, and project details, ensuring information is communicated clearly -to internal stakeholders
• Create and optimize e-commerce product content including:
• Product titles
• Bullet points
• Product descriptions
• Keywords
• Enhanced product content
• Brand messaging
• Develop concepts and creative direction for product imagery and visual content
• Review written content, images, and marketing materials to ensure quality, accuracy, and brand consistency
• Utilize AI tools to support research, content development, brainstorming, image generation, and productivity initiatives
• Prepare customer presentations, reporting materials, marketing collateral, and other customer-facing documentation
• Track project milestones, approvals, deadlines, and revisions
• Proactively identify missing information, risks, or project roadblocks and resolve issues before they impact customer deliverables
• Maintain strong attention to detail and quality control across all assigned projects
• Take ownership of projects from initial customer request through final delivery

Skills

• Strong written and verbal communication skills
• Experience working directly with customers, clients, or stakeholders
• Comfortable using AI-powered tools for content creation, research, and workflow efficiency
• Strong organizational and project coordination skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and commitment to delivering high-quality work
• Independent, self-motivated, and able to perform with limited supervision
• Ability to learn new tools and processes quickly
• Excellent critical thinking and problem-solving abilities
• Experience creating or optimizing e-commerce product listings
• Experience in e-commerce, digital marketing, customer success, or account management
• Familiarity with online marketplace platforms
• Experience creating marketing copy, product descriptions, or advertising content
• Experience reviewing creative assets and providing feedback on branding, design, and messaging
• Familiarity with Canva, Figma, Photoshop, or similar design tools
• Experience using AI image-generation or image-editing platforms
• Experience creating simple landing pages or web content

Qualifications

Must Haves

• Strong written and verbal communication skills
• Experience working directly with customers, clients, or stakeholders
• Comfortable using AI-powered tools for content creation, research, and workflow efficiency
• Strong organizational and project coordination skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and commitment to delivering high-quality work
• Independent, self-motivated, and able to perform with limited supervision
• Ability to learn new tools and processes quickly
• Excellent critical thinking and problem-solving abilities

Nice to Haves

• Experience creating or optimizing e-commerce product listings
• Experience in e-commerce, digital marketing, customer success, or account management
• Familiarity with online marketplace platforms
• Experience creating marketing copy, product descriptions, or advertising content
• Experience reviewing creative assets and providing feedback on branding, design, and messaging
• Familiarity with Canva, Figma, Photoshop, or similar design tools
• Experience using AI image-generation or image-editing platforms
• Experience creating simple landing pages or web content

Benefits

• Remote work arrangement
• The opportunity to grow alongside a rapidly expanding organization and take on increased responsibility as the business scales.
• Long-term growth and ownership opportunities
• The opportunity to contribute to a developing team