Associate Network Engineer

Summary

Sanford Health is a rural health system dedicated to providing health care services in America's heartland. The Associate Network Engineer supports, maintains, and develops enterprise network infrastructure across Sanford Health locations, with a focus on service requests, planned changes, documentation, and operational network support.

Responsibilities

• Fulfill network-related service requests through ServiceNow, including standard changes, configuration updates, and infrastructure support tasks
• Assist with the support and maintenance of enterprise network infrastructure across multiple locations and care environments
• Perform planned network changes and operational tasks under established standards, procedures, and change management practices
• Learn and support technologies including routing, switching, wireless networking, WAN/LAN connectivity, and related network services
• Assist with the administration and maintenance of core network services, including DNS and IP address management (IPAM)
• Work within a primarily Cisco and Infoblox environment while developing technical expertise
• Maintain accurate documentation including network diagrams, procedures, standards, and configuration information
• Collaborate with network engineers, IT teams, vendors, and site stakeholders to complete service requests and operational work
• Provide operational support for network upgrades, hardware replacements, and lifecycle management activities led by senior engineers
• Develop troubleshooting skills through mentorship and hands-on support activities
• Contribute to stable and secure network operations that support clinical, long-term care, and critical care environments
• Participate in a weekly rotating on-call schedule after completing required training and onboarding

Skills

• Experience in basic switching, TCP/IP, Wi-Fi, and physical cabling standards/practices required
• Strong knowledge of networking concepts, protocols, and network hardware and software configuration and troubleshooting required
• Associate's Degree in a networking, computer science, information systems, or related technology field. Two years of equivalent work experience may be substituted for education
• Associate degree or higher in Networking, Information Technology, Computer Science, or a related field, or equivalent combination of education and experience
• 0-2 years of professional experience in networking, information technology, technical support, or related fields
• TCP/IP
• Basic routing and switching
• VLANs
• WAN/LAN technologies
• Wireless networking fundamentals
• VPN concepts
• Basic network troubleshooting methodologies
• Strong desire to learn enterprise networking technologies and operational processes
• Ability to follow documented procedures and manage assigned work effectively
• Strong written and verbal communication skills
• Familiarity with Cisco networking technologies
• Exposure to DNS, DHCP, IPAM, or related network services
• Familiarity with ServiceNow or other IT service management platforms
• Experience supporting users, systems, or infrastructure in a technical environment
• Understanding of operational documentation and change management processes
• Experience with network troubleshooting tools and methodologies a plus
• Bachelor's degree in Networking, Information Technology, Computer Science, or related field
• Completion of networking coursework, internship experience, lab experience, or technical projects related to networking
• Industry certifications such as CCNA, CompTIA Network+, or similar certifications are a plus

Qualifications

Must Haves

• Experience in basic switching, TCP/IP, Wi-Fi, and physical cabling standards/practices required
• Strong knowledge of networking concepts, protocols, and network hardware and software configuration and troubleshooting required
• Associate's Degree in a networking, computer science, information systems, or related technology field. Two years of equivalent work experience may be substituted for education
• Associate degree or higher in Networking, Information Technology, Computer Science, or a related field, or equivalent combination of education and experience
• 0-2 years of professional experience in networking, information technology, technical support, or related fields
• TCP/IP
• Basic routing and switching
• VLANs
• WAN/LAN technologies
• Wireless networking fundamentals
• VPN concepts
• Basic network troubleshooting methodologies
• Strong desire to learn enterprise networking technologies and operational processes
• Ability to follow documented procedures and manage assigned work effectively
• Strong written and verbal communication skills
• Familiarity with Cisco networking technologies
• Exposure to DNS, DHCP, IPAM, or related network services
• Familiarity with ServiceNow or other IT service management platforms
• Experience supporting users, systems, or infrastructure in a technical environment
• Understanding of operational documentation and change management processes

Nice to Haves

• Experience with network troubleshooting tools and methodologies a plus
• Bachelor's degree in Networking, Information Technology, Computer Science, or related field
• Completion of networking coursework, internship experience, lab experience, or technical projects related to networking
• Industry certifications such as CCNA, CompTIA Network+, or similar certifications are a plus

Benefits

• 90% remote with occasional on-site responsibilities
• Opportunities for mentorship, professional development, certification growth, and career advancement within the Network Engineering team