Business Analyst, Intermediate

Summary

Chenega Military, Intelligence & Operations Support (MIOS) provides technology-enabled services supporting large-scale government operations. The Business Analyst, Intermediate supports the National Park Service through requirements management, process improvement, data analysis, reporting, stakeholder engagement, software enhancement initiatives, and project execution across the solution lifecycle.

Responsibilities

• Gather, document, analyze, and validate business and functional requirements
• Facilitate stakeholder meetings, interviews, workshops, and working sessions to understand operational goals, challenges, and priorities
• Analyze business processes, workflows, reporting capabilities, and operational procedures to identify opportunities for improvement and efficiency gains
• Develop business requirements, functional requirements, user stories, process flows, use cases, and acceptance criteria
• Support software enhancement and modernization initiatives through requirements analysis and stakeholder engagement
• Work closely with technical teams to clarify business requirements and help ensure delivered solutions align with operational objectives
• Analyze reporting requirements and support the development of data-driven solutions and performance metrics
• Assist with testing activities, including requirements validation, user acceptance testing, defect tracking, and implementation support
• Create and maintain business process documentation, workflows, user guides, training materials, and project artifacts
• Identify and document business risks, assumptions, dependencies, and operational impacts associated with project activities
• Support change management and user adoption activities associated with new capabilities and process improvements
• Prepare reports, briefings, presentations, and status updates for project leadership and stakeholders
• Support continuous improvement efforts across business processes, reporting capabilities, and operational workflows
• Collaborate effectively with project managers, developers, analysts, and customer stakeholders
• Perform other duties as assigned

Skills

• High school diploma or GED equivalent
• 5+ years of experience providing business analysis, operational analysis, consulting, or process improvement support
• Experience gathering, documenting, and managing business and functional requirements
• Experience supporting software development, implementation, modernization, or operational support initiatives
• Experience analyzing business processes and developing recommendations for improvement
• Experience creating process flows, workflow diagrams, use cases, user stories, and requirements documentation
• Familiarity with software development lifecycle methodologies
• Strong analytical, organizational, and problem-solving skills
• Strong written and verbal communication skills
• Knowledge of requirements management methodologies and business analysis best practices
• Strong business analysis and requirements management skills
• Ability to analyze operational challenges and develop practical recommendations for improvement
• Ability to communicate effectively with business stakeholders, technical teams, and leadership
• Strong facilitation, interviewing, and stakeholder engagement abilities
• Strong written communication and documentation skills
• Ability to interpret business objectives and translate them into actionable requirements
• Knowledge of process improvement, workflow analysis, and operational planning concepts
• Working knowledge of software development and system lifecycle concepts
• Strong problem-solving and critical-thinking abilities
• Ability to manage multiple priorities in a fast-paced environment
• Ability to work independently and collaboratively in a distributed team environment
• Bachelor's degree in Business, Information Systems, Information Technology, Public Administration, Data Analytics, or a related field
• Experience supporting Federal civilian agencies
• Experience supporting the National Park Service or Department of the Interior
• Experience with process improvement, reporting, business intelligence, workflow automation, or data analytics initiatives
• Experience working within Agile, Scrum, Waterfall, or hybrid delivery environments
• Business analysis certification such as CCBA, PMI-PBA, or equivalent
• Experience supporting application modernization or digital transformation initiatives

Qualifications

Must Haves

• High school diploma or GED equivalent
• 5+ years of experience providing business analysis, operational analysis, consulting, or process improvement support
• Experience gathering, documenting, and managing business and functional requirements
• Experience supporting software development, implementation, modernization, or operational support initiatives
• Experience analyzing business processes and developing recommendations for improvement
• Experience creating process flows, workflow diagrams, use cases, user stories, and requirements documentation
• Familiarity with software development lifecycle methodologies
• Strong analytical, organizational, and problem-solving skills
• Strong written and verbal communication skills
• Knowledge of requirements management methodologies and business analysis best practices
• Strong business analysis and requirements management skills
• Ability to analyze operational challenges and develop practical recommendations for improvement
• Ability to communicate effectively with business stakeholders, technical teams, and leadership
• Strong facilitation, interviewing, and stakeholder engagement abilities
• Strong written communication and documentation skills
• Ability to interpret business objectives and translate them into actionable requirements
• Knowledge of process improvement, workflow analysis, and operational planning concepts
• Working knowledge of software development and system lifecycle concepts
• Strong problem-solving and critical-thinking abilities
• Ability to manage multiple priorities in a fast-paced environment
• Ability to work independently and collaboratively in a distributed team environment

Nice to Haves

• Bachelor's degree in Business, Information Systems, Information Technology, Public Administration, Data Analytics, or a related field
• Experience supporting Federal civilian agencies
• Experience supporting the National Park Service or Department of the Interior
• Experience with process improvement, reporting, business intelligence, workflow automation, or data analytics initiatives
• Experience working within Agile, Scrum, Waterfall, or hybrid delivery environments
• Business analysis certification such as CCBA, PMI-PBA, or equivalent
• Experience supporting application modernization or digital transformation initiatives

Benefits

• Professional development plan focused on helping team members identify and use their strengths
• On-the-job learning experiences
• Formal development programs
• Opportunities to continue to grow throughout their careers
• Well-being programs
• Flexibility to make daily choices that can help employees be healthy, centered, confident, and aware
• Education, giving, skill-based volunteerism, and leadership opportunities to help drive positive social impact in communities