Engineer Application Support

Summary

Dice is a global climate technologies company focused on sustainable HVACR technologies, cold chain solutions, and energy-efficient spaces. The Application Support Engineer supports new product qualification, cold chain contractors, application data analysis, technical documentation, and resolution of customer and manufacturing issues.

Responsibilities

• Support AE Team for technical documentation required by customer
• Coordination WIth Plant For samples & Test Reports
• Coordinate with sales for samples & delivery
• Coordinate with AE team for sample evaluation / qualification
• NBO Plan monitoring / Updation
• Get inputs from Sales / Team / Customer for heat load calculations
• Calculate the heat load based on input received on application & share report
• Support AE Team for technical documentation required by customer
• Coordination WIth Plant For samples & Test Reports
• Coordinate with sales for samples & delivery
• Coordinate with AE team for sample evaluation / qualification
• Undefined
• Compile The Test Data Received From Customer As well As Karad Engineering Lab
• Develop Application Wise System Operating Data
• Analysis & Prepare inputs for product qualification
• Prepare Data for Updation of technical cross reference document
• Prepare Technical Data For Application Engg Documentation
• Updation of customer issues in oracle service portal
• If needed arrange compressor for tear down & share findings
• Coordinate with plan / engineering / customer to plan action for resolution
• Coordinate with plant if any mfg related issues reported & arrange for CAPA

Benefits

• Flexible and competitive benefits plans
• Flexible time off plans
• Paid parental leave (maternal and paternal)
• Vacation leave
• Holiday leave
• Employee resource groups