Product Coordinator - MarTech & Governance

Summary

Acunor is a digital organization and workforce upskilling company. Dice is seeking a Product Coordinator to support the operational scale and governance of its multi-tenant MarTech ecosystem, including intake management, user access coordination, recertification, and platform governance. The role also supports reporting, documentation, UAT coordination, release tracking, and cross-functional communication.

Responsibilities

• Own and manage centralized intake process for MarTech requests, ensuring completeness proper categorization, and routing
• Serve as the central coordination point for MarTech intake and issue escalations, including logging, triaging, prioritizing, and routing requests and issues to product, Architecture, or teams, while ensuring visibility, tracking, and timely resolution
• Track and report on intake SLAs, request status, and prioritization outcomes
• Coordinate user access requests across MarTech platforms, ensuring alignment with governance and role-based permissions
• Support quarterly user access recertification processes in partnership with IT and Security teams
• Maintain governance logs, including tracking of segments, journeys, and sandbox usage across a mufti-tenant environment
• Assist in enforcing platform standards, naming conventions, and usage guidelines across internal & external users
• Coordinate and support governance forums intake triage meetings, and cross - functional working sessions
• Document decisions, action items, and maintain centralized documentation repositories
• Track platform adoption, usage trends, and open issues to support operational reporting
• Assist with UAT coordination, release tracking, and cross-team communication

Skills

• 4-6 years of experience in coordination, operations, or MarTech support role
• Experience working with enterprise marketing technology platforms (e.g Adobe Experience Cloud, CRM systems, or similar)
• Experience with MarTech solutions, including Adobe platforms such as AEP, AJO, CIA, AEM, and Workfront
• Strong organizational and process management skills
• Experience managing intake systems, workflows, or ticketing tools , including triaging and routing issues in a structured environment
• Ability to manage multiple requests and stakeholders in a fast-paced environment
• Ability to prioritize requests and issues based On business impact, urgency, and defined SLAs
• Strong communication skills with the ability to coordinate across technical and business teams
• Proficiency with common collaboration and productivity tools (e.g., Excel, PowerPoint, Jira, Workfront, or similar)
• Experience supporting governance or access management processes
• Familiarity with service management or ticketing tools (e.g., Jira, ServiceNow, Workfront)
• Exposure to mufti-tenant or enterprise-scale platform governance environments
• Exposure to marketing operations, digital marketing, or customer journey management
• Experience supporting issue escalation workflows, incident tracking, or operational support in a technology or MarTech environment
• Familiarity with user access controls, role-based permissions, or audit processes

Qualifications

Must Haves

• 4-6 years of experience in coordination, operations, or MarTech support role
• Experience working with enterprise marketing technology platforms (e.g Adobe Experience Cloud, CRM systems, or similar)
• Experience with MarTech solutions, including Adobe platforms such as AEP, AJO, CIA, AEM, and Workfront
• Strong organizational and process management skills
• Experience managing intake systems, workflows, or ticketing tools , including triaging and routing issues in a structured environment
• Ability to manage multiple requests and stakeholders in a fast-paced environment
• Ability to prioritize requests and issues based On business impact, urgency, and defined SLAs
• Strong communication skills with the ability to coordinate across technical and business teams
• Proficiency with common collaboration and productivity tools (e.g., Excel, PowerPoint, Jira, Workfront, or similar)

Nice to Haves

• Experience supporting governance or access management processes
• Familiarity with service management or ticketing tools (e.g., Jira, ServiceNow, Workfront)
• Exposure to mufti-tenant or enterprise-scale platform governance environments
• Exposure to marketing operations, digital marketing, or customer journey management
• Experience supporting issue escalation workflows, incident tracking, or operational support in a technology or MarTech environment
• Familiarity with user access controls, role-based permissions, or audit processes

Benefits

• Remote work in Canada