Summary
DISH TV, an EchoStar company, provides television, internet, and wireless products and services. The Call Center Retention Representative handles 100% inbound customer calls, influences purchasing decisions through a consultative sales approach, and maintains customer relationships with honesty and integrity.
Responsibilities
- Field inbound customer contacts within the competitive, fast-paced production environment of a Fortune 250 company
- Influence customer purchasing decisions by effectively positioning our suite of TV, internet and wireless products and services
- Customer relationships are our most important asset, and handling every interaction with honesty and integrity is at the forefront of all we do
Skills
- Must live in Florida (excluding Miami or Boca Raton)
- Minimum 1 year of experience in a quota-carrying sales role required
- Must have competitive spirit, determination, resilience, persuasive personality, growth mindset, and operate with integrity
- Full-time; hours may include evenings, weekends or holidays
- High school diploma/GED required
- Smartphone/device with active network connection
- Home workspace with wired internet (25 Mbps download/2 Mbps upload), USB keyboard/mouse/headset/webcam, and 2+ monitors
- High school diploma/GED required; Associate's or Bachelor's degree a plus
Qualifications
Must Haves
- Must live in Florida (excluding Miami or Boca Raton)
- Minimum 1 year of experience in a quota-carrying sales role required
- Must have competitive spirit, determination, resilience, persuasive personality, growth mindset, and operate with integrity
- Full-time; hours may include evenings, weekends or holidays
- High school diploma/GED required
- Smartphone/device with active network connection
- Home workspace with wired internet (25 Mbps download/2 Mbps upload), USB keyboard/mouse/headset/webcam, and 2+ monitors
Nice to Haves
- High school diploma/GED required; Associate's or Bachelor's degree a plus
Benefits
- Uncapped commission and earning potential
- Ability to promote up to two levels in your first year, with paths to leadership and corporate roles
- High-value rewards program including exciting trips & prizes
- Paid training
- Time off
- Medical, Dental, Vision, Life Insurance packages
- HSA
- 401(K) with company match
- Employee Stock Purchasing Program
- Tuition Reimbursement
- Complimentary DISH TV
- Deep discounts on Sling TV and Boost Mobile plans
- Remote work arrangement