Summary
DISH TV is hiring a Call Center Retention Representative to support its Inside Sales and Retention team. The role handles 100% inbound calls from new and existing customers, influencing purchasing decisions and promoting TV, internet, and wireless products and services through a consultative approach.
Responsibilities
- Field inbound customer contacts within the competitive, fast-paced production environment of a Fortune 250 company
- Influence customer purchasing decisions by effectively positioning our suite of TV, internet and wireless products and services
- Customer relationships are our most important asset, and handling every interaction with honesty and integrity is at the forefront of all we do
Skills
- Must live in South Carolina
- Minimum 1 year of experience in a quota-carrying sales role required
- Must have competitive spirit, determination, resilience, persuasive personality, growth mindset, and operate with integrity
- Full-time; hours may include evenings, weekends or holidays
- High school diploma/GED required; Associate's or Bachelor's degree a plus
- Smartphone/device with active network connection
- Home workspace with wired internet (25 Mbps download/2 Mbps upload), USB keyboard/mouse/headset/webcam, and 2+ monitors.
+ Employee responsible for all setup costs (except where required by law)
- High school diploma/GED required; Associate's or Bachelor's degree a plus
Qualifications
Must Haves
- Must live in South Carolina
- Minimum 1 year of experience in a quota-carrying sales role required
- Must have competitive spirit, determination, resilience, persuasive personality, growth mindset, and operate with integrity
- Full-time; hours may include evenings, weekends or holidays
- High school diploma/GED required; Associate's or Bachelor's degree a plus
- Smartphone/device with active network connection
- Home workspace with wired internet (25 Mbps download/2 Mbps upload), USB keyboard/mouse/headset/webcam, and 2+ monitors.
+ Employee responsible for all setup costs (except where required by law)
Nice to Haves
- High school diploma/GED required; Associate's or Bachelor's degree a plus
Benefits
- Uncapped commission
- Ability to promote up to two levels in your first year, with paths to leadership and corporate roles
- High-value rewards program including exciting trips & prizes
- Paid training
- Time off
- Medical insurance
- Dental insurance
- Vision insurance
- Life Insurance packages
- HSA
- 401(K) with company match
- Employee Stock Purchasing Program
- Tuition Reimbursement
- Complimentary DISH TV
- Deep discounts on Sling TV and Boost Mobile plans
- Remote work arrangement