Integration Manager, Global Customs, Business Implementation

Summary

DSV - Global Transport and Logistics is a leading provider in global solutions within transport and logistics. The Integration Manager will manage the business aspect of EDI/API implementation for Global Accounts and improve integration services to meet customer requirements.

Responsibilities

• Manages the technical implementation in the business on behalf of Global Customs
• Responsible person for technical onboarding individual Customers into DSV from a Customs perspective
• Sign off the proposed Business Requirement Document to initiate integration
• Together with the Customer Delivery Managers aligns the planning (high level and detailed) with Operations, Customer, the Customer Integration Office and EI
• Ensure that the User Acceptance Tests scenarios are created & executed accordingly
• Ensures that all local stakeholders are aligned
• Ensure that all local contributors have committed to the plan and are delivering on time and on quality
• Acts as the first point of contact for Operations after the Business Go live, Troubleshooting, Advising
• Help develop the EDI and API offerings for Global Customs
• Work towards the commercial part of DSV
• Close cooperation with Enterprise Integration Office (CINTO), in establishing/maintaining current & future work process/protocols for BIMs globally
• Analyze our EDI+ and special setups and see how we can convert more to standard or make our standard fit more requests
• Understand our EDI & API services and guide customers/sales towards API First and help evolve it
• API – take the lead in educating sales staff to sell API over EDI and take input from our customers to use for improving our API product

Skills

• 2+ years of relevant experience
• Experience with customer engagement
• Project Management capabilities and experience
• A fair technical and integration understanding
• An end-to-end mindset
• A “do” person with high level of accountability
• Fluency in English is required
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Bachelor's degree in business administration, information technology or a related field is preferred
• Understanding of customs is an advantage

Qualifications

Must Haves

• 2+ years of relevant experience
• Experience with customer engagement
• Project Management capabilities and experience
• A fair technical and integration understanding
• An end-to-end mindset
• A “do” person with high level of accountability
• Fluency in English is required
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)

Nice to Haves

• Bachelor's degree in business administration, information technology or a related field is preferred
• Understanding of customs is an advantage

Benefits

• Medical, prescription, dental, vision, and life insurance
• Flexible and health spending accounts
• Short and long-term disability coverage
• Wellness resources to support your overall well-being
• 401(k) plan offers company-matching contributions up to 5%
• Generous paid time off
• Paid holidays
• Additional floating holidays
• This position is Virtual USA.