Field Engineer - Transit Technology

Summary

GMV designs and supports technology used by public transit agencies across the U.S., including driver interfaces, dispatch communications, passenger counters, and real-time information systems. The Field Engineer will serve as a customer-facing technical resource, installing, configuring, troubleshooting, and supporting transit technology deployments while coordinating with internal teams and training agency staff.

Responsibilities

• Serve as the on-site technical point of contact for transit agency customers
• Install, configure, and troubleshoot GMV hardware and software systems
• Coordinate with internal teams (Project Management, Procurement, Production, Field Services, Software Engineering, Product) to resolve field issues
• Provide technical training and support to agency staff
• Document field issues and feed insights back to product and engineering teams
• Travel to customer sites as needed (50% of time)

Skills

• Experience in field engineering, technical support, or systems integration (transit, transportation, or public-sector technology experience is a plus, not a requirement)
• Comfort working independently and traveling frequently
• Strong problem-solving skills and ability to communicate clearly with both technical and non-technical stakeholders
• Willingness to work hands-on with hardware and software in real-world, sometimes imperfect field conditions
• A genuine interest in public service and improving transit for riders

Qualifications

Must Haves

• Experience in field engineering, technical support, or systems integration (transit, transportation, or public-sector technology experience is a plus, not a requirement)
• Comfort working independently and traveling frequently
• Strong problem-solving skills and ability to communicate clearly with both technical and non-technical stakeholders
• Willingness to work hands-on with hardware and software in real-world, sometimes imperfect field conditions
• A genuine interest in public service and improving transit for riders

Benefits

• 12% bonus
• Medical, dental, and vision coverage.
• 3 weeks of Paid Time Off.
• Flexible hours and location (remote-based, with regular travel).
• A small, close-knit team with a strong sense of mission.