Payment Technician - Public Trust

Summary

Dunhill Government Solutions is hiring a Payment Technician to support a federal benefits program. The role processes Employment Network payment and reimbursement requests, responds to inquiries, supports automated payments, prepares performance reports, and maintains accurate documentation and service standards.

Responsibilities

• Process Employment Network (EN) payment requests accurately, efficiently and within required timelines
• Respond to payment inquiries, including status questions, policy clarification and procedural guidance
• Evaluate and review reimbursement and cost requests from Employment Networks and State Vocational Rehabilitation Agencies
• Support the creation and execution of automated payments in the program’s payment system
• Ensure payment processing activities meet established performance requirements and service level agreements
• Provide timely updates so documentation and timeline standards are met
• Prepare reports by collecting, analyzing and summarizing payment activity and performance metrics
• Maintain quality service by establishing, following and reinforcing organizational standards
• Handle data entry and analysis, and support the team through periods of increased payment volume

Skills

• U.S. citizenship, and the ability to obtain and maintain a Public Trust (Tier 1 / NACI) suitability determination
• High school diploma required
• Data entry experience
• Strong written and verbal communication, with outstanding writing and editing skills
• Excellent organizational skills and the ability to manage multiple cases under tight deadlines
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint and Outlook, and the ability to move easily between multiple systems
• Comfortable working independently in a fast-paced environment and meeting aggressive deadlines
• A bachelor's degree

Qualifications

Must Haves

• U.S. citizenship, and the ability to obtain and maintain a Public Trust (Tier 1 / NACI) suitability determination
• High school diploma required
• Data entry experience
• Strong written and verbal communication, with outstanding writing and editing skills
• Excellent organizational skills and the ability to manage multiple cases under tight deadlines
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint and Outlook, and the ability to move easily between multiple systems
• Comfortable working independently in a fast-paced environment and meeting aggressive deadlines

Nice to Haves

• a bachelor's degree

Benefits

• Fully remote work arrangement