Innovations Solutions Specialist (Remote, Open to All Dykema Locations)

Summary

Dykema is a national law firm seeking an experienced Innovation Solutions Specialist to join its Innovation Team. The role serves as a primary contact for innovation systems and applications, resolves administrative and configuration needs, translates user feedback into requirements, supports system design, and coordinates training, testing, and pilot programs.

Responsibilities

• Serve as primary point of contact for requests and questions of Innovation team systems/applications and with third part vendors
• Respond to and resolve identified needs for any of the systems/applications, such as configuration changes, identifying UX gaps, determining if new features are needed, and managing users. This includes third party tools and internally developed tools
• Distill requests and user feedback into requirements and change requests, and document those requests such that they can be handled by the Innovation team
• Liaising with users to develop an awareness/understanding of overall user needs and Dykema goals, and leverage that understanding to contribute to the design and evolution of new and current Innovation-team systems
• Create documentation for our users, both internal and external
• Coordinate training and conduct training where appropriate for POC and Pilot users
• Develop POC/Pilot plans and participate in testing new tools, and provide feedback
• Perform other duties as assigned, including special projects

Skills

• At least three years of related experience in a law firm, professional services or corporate setting
• Strong technological skills and high level of proficiency in MS Office Suite and business computer software programs, with the ability to learn new software and operating systems
• Strong knowledge and experience with Excel
• Strong attention to detail and high level of accuracy
• Highly proficient in data compilation, preparing spreadsheets and data reporting
• Excellent oral and written communication skills
• Strong presentation and interpersonal skills
• Ability to analyze problems, exercise good judgment, strategic thinking, and make sound objective decisions
• Excellent time and project management skills; ability to prioritize and meet deadlines
• Ability to handle confidential information with discretion and professionalism
• Demonstrable knowledge and experience with the various functions performed by an Innovation team
• Positive attitude, professional demeanor, high emotional intelligence, cultural sensitivity and ability to interact effectively with all levels
• Able to work efficiently as a part of a team and work well independently, taking initiative and being a self-starter
• Some travel to Dykema offices
• Bachelor's degree

Qualifications

Must Haves

• At least three years of related experience in a law firm, professional services or corporate setting
• Strong technological skills and high level of proficiency in MS Office Suite and business computer software programs, with the ability to learn new software and operating systems
• Strong knowledge and experience with Excel
• Strong attention to detail and high level of accuracy
• Highly proficient in data compilation, preparing spreadsheets and data reporting
• Excellent oral and written communication skills
• Strong presentation and interpersonal skills
• Ability to analyze problems, exercise good judgment, strategic thinking, and make sound objective decisions
• Excellent time and project management skills; ability to prioritize and meet deadlines
• Ability to handle confidential information with discretion and professionalism
• Demonstrable knowledge and experience with the various functions performed by an Innovation team
• Positive attitude, professional demeanor, high emotional intelligence, cultural sensitivity and ability to interact effectively with all levels
• Able to work efficiently as a part of a team and work well independently, taking initiative and being a self-starter
• Some travel to Dykema offices

Nice to Haves

• Bachelor's degree

Benefits

• Fully remote within one of Dykema’s office locations
• Competitive health, dental, and vision insurance plans
• Flexible paid time off (PTO)
• Holiday leave
• Retirement savings plan with profit sharing for eligible employees
• Flexible spending programs
• Health savings account
• Commuter benefits
• Personal and parental leave programs
• Wellness programs
• Access to mental health support
• Professional development programs
• A supportive and inclusive workplace culture
• Various employee discounts and perks