Systems Engineer I

Summary

DYOPATH provides secure, reliable technology services for client organizations. The Systems Engineer I will support client infrastructure by managing accounts and permissions, monitoring and maintaining servers, resolving connectivity issues, applying updates, performing backups, and delivering customer-focused technical support.

Responsibilities

• Create and maintain user accounts, security access, and permissions for client workgroups and domains
• Maintain familiarity with client hardware and operating systems
• Monitor servers to identify performance concerns and troubleshoot issues
• Install new server software, apply security patches, update existing applications, and remove unused software
• Conduct backups and preventative maintenance for client systems
• Respond to user connectivity concerns and resolve issues within the scope of the role
• Escalate more complex technical problems to the appropriate higher-level engineer
• Teach users how to operate equipment and use supported technology effectively
• Assist with communications hardware installations and minor equipment repairs as part of training and development
• Communicate clearly with leaders, teammates, and customers
• Help build strong customer relationships and high levels of satisfaction

Skills

• Associate degree required
• Two years of experience in a networking or related technical field
• Strong commitment to service quality and process improvement
• Customer-first communication and relationship-building skills
• Ability to organize, prioritize, and manage multiple responsibilities
• Confidence working independently and collaboratively
• Ability to interpret technical procedures and translate information for different audiences
• Clear business writing and documentation skills
• Practical problem-solving abilities
• Commitment to company and customer procedures and DYOPATH's Core Values
• This role is open to applicants in the U.S. only
• Bachelor's degree in information technology is preferred
• A+ certification
• OEM equipment certifications
• Microsoft certifications
• Familiarity with ASTEA

Qualifications

Must Haves

• Associate degree required
• Two years of experience in a networking or related technical field
• Strong commitment to service quality and process improvement
• Customer-first communication and relationship-building skills
• Ability to organize, prioritize, and manage multiple responsibilities
• Confidence working independently and collaboratively
• Ability to interpret technical procedures and translate information for different audiences
• Clear business writing and documentation skills
• Practical problem-solving abilities
• Commitment to company and customer procedures and DYOPATH's Core Values
• This role is open to applicants in the U.S. only

Nice to Haves

• Bachelor's degree in information technology is preferred
• A+ certification
• OEM equipment certifications
• Microsoft certifications
• Familiarity with ASTEA

Benefits

• Medical, Dental, and Vision coverage
• Life insurance
• 401(k) with company match
• “You Pick a Day” paid holiday
• FSA and HSA options
• Pet insurance
• Remote work arrangement
• Expand your skills through training, certifications, project exposure, and increasingly complex assignments