Technical Support Engineer, Distributed Infrastructure (D-IT)

Summary

Eaton is a global power management company, and they are seeking a Technical Support Engineer for their Distributed Infrastructure team. This role involves providing expert technical support for power and connectivity-related equipment, assisting customers with troubleshooting and application assistance.

Responsibilities

• Provide post-sales technical support to customers, including troubleshooting, investigating and resolving technical problems during and after product installation on a wide range of power protection and data center products
• Accurately document service request activities and troubleshooting steps
• Effectively communicate product value propositions and product line strategies
• Assist the team in improving business processes and electronic tools
• Serve on special teams and work on projects to enhance team performance and customer satisfaction
• Help the team meet or exceed team metrics and accomplish complex tasks using a variety of resources
• Leverage information to provide professional customer support
• Work rotational 8-hour shifts between the hours of 7:00 a.m.– 6:00 p.m

Skills

• Bachelor's degree from an accredited institution
• Minimum one (1) year of hands-on electrical industry experience
• Relocation assistance is not available. Candidates must currently reside within a 50 mile radius of Woodridge, IL to be considered
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc
• Experience with test equipment (multimeter, ammeter, network sniffer, etc.)
• Knowledge or experience using Linux operating systems
• Prior customer facing experience

Qualifications

Must Haves

• Bachelor's degree from an accredited institution
• Minimum one (1) year of hands-on electrical industry experience
• Relocation assistance is not available. Candidates must currently reside within a 50 mile radius of Woodridge, IL to be considered
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc

Nice to Haves

• Experience with test equipment (multimeter, ammeter, network sniffer, etc.)
• Knowledge or experience using Linux operating systems
• Prior customer facing experience

Benefits

• Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work.
• Click [here](https://www.youreatonbenefits.com/candidates) for more detail: Eaton Benefits Overview.
• Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.