Onsite Service Engineer - AZ

Summary

Edwards Vacuum is a global leader in vacuum and abatement systems, seeking an Onsite Service Engineer to provide expert repair services for their technology solutions. The role involves conducting inspections, servicing, troubleshooting, and repairing technical systems while ensuring customer satisfaction and safety compliance.

Responsibilities

• Report into the Site Manager
• Conduct planned and ad hoc visits to inspect, service, troubleshoot, and repair various technical systems. You will also diagnose any issues prevent equipment downtime
• Perform installations, ensure safety compliance, and document activities
• Be the on-site contact, providing service recommendations and addressing customer needs promptly

Skills

• High School Diploma
• 1-3 years of equivalent experience in relevant technical field such as electronic, mechanical, chemical, gas, refrigeration, or basic vacuum
• Strong customer focus to ensure delivered solutions meet customer expectations and timeframes, while working in alignment with Edwards strategies and processes
• Self-directed, with the ability to understand and resolve problems aligned with job responsibilities and escalates through the appropriate channels when required
• Proactively seeks customer feedback and asks questions to understand customer ‘s business
• Ability to share technical expertise and knowledge and provide coaching to less experienced team members
• Collaborates and supports with team members to deliver company objectives
• Complies with all applicable laws, policies, and standards to ensure organizational, safety and health obligations are met
• Fluency in written and spoken English
• Ability to speak distinctly and see/hear clearly
• Able to use computer software to record data and write reports
• Can understand and interpret technical documentation relevant to work e.g., technical drawings
• Prefer an AS degree (full military equivalent may substitute for AS degree)
• Ideally, with customer facing experience

Qualifications

Must Haves

• High School Diploma
• 1-3 years of equivalent experience in relevant technical field such as electronic, mechanical, chemical, gas, refrigeration, or basic vacuum
• Strong customer focus to ensure delivered solutions meet customer expectations and timeframes, while working in alignment with Edwards strategies and processes
• Self-directed, with the ability to understand and resolve problems aligned with job responsibilities and escalates through the appropriate channels when required
• Proactively seeks customer feedback and asks questions to understand customer ‘s business
• Ability to share technical expertise and knowledge and provide coaching to less experienced team members
• Collaborates and supports with team members to deliver company objectives
• Complies with all applicable laws, policies, and standards to ensure organizational, safety and health obligations are met
• Fluency in written and spoken English
• Ability to speak distinctly and see/hear clearly
• Able to use computer software to record data and write reports
• Can understand and interpret technical documentation relevant to work e.g., technical drawings

Nice to Haves

• Prefer an AS degree (full military equivalent may substitute for AS degree)
• Ideally, with customer facing experience

Benefits

• Health and wellness programs
• Retirement savings
• Employee assistance
• Flexible working arrangements
• Career advancement opportunities
• Global training
• Mentorship
• Career progression pathways