Quality Assurance Support

Summary

eFlexervices is a premier BPO company focused on quality, performance, and employee development. The Quality Assurance Support role performs high-volume manual testing of e-commerce checkout flows, compares A/B test environments, identifies functional discrepancies and console errors, and documents issues across desktop and mobile platforms.

Responsibilities

• A/B Test Comparison: Ensure functionality matches perfectly between two sides of an A/B test by methodically comparing behaviors across different URL parameters
• Execution of Predefined Flows: Follow strict testing checklists to validate "happy paths" (e.g., adding products to cart, applying Gift With Purchase (GWP) items, and completing checkouts)
• High-Volume Repetition: Run the same flows repeatedly across various environments with unwavering consistency and accuracy
• Environmental Comparison: Methodically compare behavior between different URLs/environments and flag even the slightest functional discrepancies
• Issue Identification & Reporting: Surface checkout blockers and functional inconsistencies
• Console Error Reporting: Identify and capture console errors
• Cross-Platform Validation: Perform manual testing across Desktop (Chrome) and Mobile (Android-Chrome/iOS-Safari)
• Documentation: Log issues with clear reproduction steps, screenshots/videos, and severity levels
• Logging: Maintain daily testing logs and summary reports to provide visibility into site health

Skills

• Experience: 1–3 years of relevant experience in manual QA or web testing
• Execution-Minded: This role is built for someone who thrives on process and volume; you must be comfortable performing repetitive tasks with a high degree of precision
• Technical Requirement: Ability to use Browser DevTools to spot and record console errors (deep code analysis is not required)
• E-Commerce Familiarity: Understanding of standard e-commerce flows (Cart, GWP, Checkout, and Payment Gateways)
• Communication: Strong written English skills to ensure bug reports are clear and easily understood by the development team

Qualifications

Must Haves

• Experience: 1–3 years of relevant experience in manual QA or web testing
• Execution-Minded: This role is built for someone who thrives on process and volume; you must be comfortable performing repetitive tasks with a high degree of precision
• Technical Requirement: Ability to use Browser DevTools to spot and record console errors (deep code analysis is not required)
• E-Commerce Familiarity: Understanding of standard e-commerce flows (Cart, GWP, Checkout, and Payment Gateways)
• Communication: Strong written English skills to ensure bug reports are clear and easily understood by the development team

Benefits

• Comprehensive HMO coverage and optical reimbursements.
• If you're outside Baguio City, embrace a permanent work-from-home setup.
• For those within Baguio, our hybrid work model offers the best of both worlds.
• Flexible vacation and sick leaves.
• Growth opportunities and career support.