AR Follow Up Specialist

Summary

Elevate Patient Financial Solutions provides patient financial and revenue cycle services. The AR Follow Up Specialist follows up with insurance carriers and patients on unresolved or aged claims, researches payer issues, and takes appropriate actions to resolve balances and secure payment.

Responsibilities

• Following up on unresolved claims
• Make phone calls and use insurance company websites to check on claim status
• Identify why payment has not been received from the payer
• Take appropriate actions to resolve issues in a way that results in payment and/or complete closure of insurance balance
• Follow up on patient balances as assigned
• Other duties as assigned

Skills

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
• • 2+ years A/R follow Up (Insurance Collections) experience is required
• • Medical billing experience is helpful
• • Problem solving, research, organization, detail oriented
• • Flexibility to work on competing priorities
• • Able to work independently, identify patterns, make informed decisions
• • Correctly identifying root causes to determine appropriate actions and outcomes
• • 2+ years Office experience in which problem solving and research were major keys to success
• • Prior computer experience is required
• • Ability to completely and concisely summarize important details in account notes
• • Excellent verbal communication skills are a must
• • Remote and Hybrid positions require a home internet connection that meets the company's upload and download speed criteria
• • Hospital claims experience and healthcare receivables experience preferred

Qualifications

Must Haves

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
• • 2+ years A/R follow Up (Insurance Collections) experience is required
• • Medical billing experience is helpful
• • Problem solving, research, organization, detail oriented
• • Flexibility to work on competing priorities
• • Able to work independently, identify patterns, make informed decisions
• • Correctly identifying root causes to determine appropriate actions and outcomes
• • 2+ years Office experience in which problem solving and research were major keys to success
• • Prior computer experience is required
• • Ability to completely and concisely summarize important details in account notes
• • Excellent verbal communication skills are a must
• • Remote and Hybrid positions require a home internet connection that meets the company's upload and download speed criteria

Nice to Haves

• • Hospital claims experience and healthcare receivables experience preferred

Benefits

• Remote work arrangement
• Medical, Dental & Vision Insurance
• 401K (100% match for the first 3% & 50% match for the next 2%)
• 15 days of PTO
• 7 paid Holidays
• 2 Floating holidays
• 1 Elevate Day (floating holiday)
• Pet Insurance
• Employee referral bonus program
• Teamwork: We believe in teamwork and having fun together
• Career Growth: Gain great experience to promote to higher roles