Clinical Specialist II - Enabling Technologies 7D - Northeast

Summary

Orthofix develops medical technologies that support patients and healthcare professionals in treating musculoskeletal conditions. The Clinical Specialist II provides clinical, technical, and product support for navigation technologies, trains physicians and hospital personnel, supports surgical cases, and collaborates with sales and product development teams across the Northeast US.

Responsibilities

• Manage designated accounts within specified territory by providing on-site consulting, guidance and assistance to physicians and Operating Room (OR) personnel to ensure product and tools accuracy in usage
• Educate/train physicians and relevant hospital personnel on the use of the company’s navigation technologies, associated equipment and instruments at installations, trade shows and labs to insure procedural efficiency
• Develop effective training resources for hospital staff to facilitate training of associated staff on product
• Work with key surgeons to obtain product feedback to communicate to product development teams for continuous technical enhancement
• Analyze, resolve, and repair issues through detailed analysis and in-depth understanding of the product
• Provide prompt customer support by use of comprehensive case collecting process, ensuring client satisfaction
• Provide independent support for all Cranial and Spine related cases with accurate knowledge and answer relevant queries in a timely manner
• Confidently lead evaluations, labs, demos, and installations to demonstrate value in product and associated tools
• Successfully and effectively train new Clinical staff on processes and procedures and other associated job-related responsibilities
• Keep abreast of developments regarding 7D (SeaSpine) and competitive Image Guided Surgery products and services through ongoing training and individual research and development
• Support sales efforts by coordinating closely with the Area Sales Manager to leverage your clinical expertise in developing sales opportunities
• Partner with other cross functional teams in selling the clinical benefits of the company’s products, drive continuous account growth and case volume

Skills

• Candidates must currently live within the territory and will be covering the Northeast US
• * Bachelor's Degree (B.A.) in Nursing and other relevant fields
• * Two (2) to five (5) years of experience in medical device/navigation; or related experience
• * Experience in MRI & CT, intra-operative imaging, stereotactic navigation, optics, or robotics
• * Hands on experience in a hospital or OR setting
• * Experience in informatics – PACS, DICOM, networking
• * Strong interpersonal and communication skills
• * Strong communication of technical subjects to a wide range of audiences
• * Quick analytical thinking and problem-solving skills
• * Independent worker, strong work ethic, and self-motivated
• * Strong computer literacy
• * Ability and willingness to travel throughout the United States
• * Off-hours, weekend, and holiday support at times
• * Flexible day-to-day availability and schedule
• * The position requires frequent or continuous standing, walking, bending, stooping, kneeling, or crouching and pushing and/or pulling
• * There is frequent heavy lifting of 40lbs or more
• * Continuous and frequent travel is also required
• * B.S. in Biomedical or Clinical based field
• * Knowledge of video integration and routing
• * Competency in leading evaluations
• * Proficient with ETQ documentation
• * Ability to successfully train new Clinical Specialist hires
• * Prior experience in sales or customer services is an asset
• * Proficient in the use of PC software applications, including Microsoft Office

Qualifications

Must Haves

• Candidates must currently live within the territory and will be covering the Northeast US
• * Bachelor's Degree (B.A.) in Nursing and other relevant fields
• * Two (2) to five (5) years of experience in medical device/navigation; or related experience
• * Experience in MRI & CT, intra-operative imaging, stereotactic navigation, optics, or robotics
• * Hands on experience in a hospital or OR setting
• * Experience in informatics – PACS, DICOM, networking
• * Strong interpersonal and communication skills
• * Strong communication of technical subjects to a wide range of audiences
• * Quick analytical thinking and problem-solving skills
• * Independent worker, strong work ethic, and self-motivated
• * Strong computer literacy
• * Ability and willingness to travel throughout the United States
• * Off-hours, weekend, and holiday support at times
• * Flexible day-to-day availability and schedule
• * The position requires frequent or continuous standing, walking, bending, stooping, kneeling, or crouching and pushing and/or pulling
• * There is frequent heavy lifting of 40lbs or more
• * Continuous and frequent travel is also required

Nice to Haves

• * B.S. in Biomedical or Clinical based field
• * Knowledge of video integration and routing
• * Competency in leading evaluations
• * Proficient with ETQ documentation
• * Ability to successfully train new Clinical Specialist hires
• * Prior experience in sales or customer services is an asset
• * Proficient in the use of PC software applications, including Microsoft Office

Benefits

• Commissions based on performance
• Remote work in the United States