Onboarding Coordinator

Summary

Elwyn is a mission-driven nonprofit supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. The Onboarding Coordinator supports the pre-hire process from offer acceptance through Day One by coordinating screenings, documentation, clearances, orientation, and communication among new hires and internal teams.

Responsibilities

• Serve as the primary point of contact for new hires from offer acceptance through their first day, providing clear instructions, timelines, and responsive support
• Coordinate and track completion of pre-employment requirements, including background checks, clearances, fingerprinting (as applicable), physicals, drug screens, reference checks, immunizations, and any role-specific screenings
• Initiate, monitor, and document all required verifications (e.g., employment, education, licensure/certification where required) and ensure records are complete, accurate, and audit-ready
• Facilitate new-hire paperwork completion and ensure all required forms are received prior to Day One whenever possible
• Schedule and complete meetings with new hires to sign Section 2 of Form I-9
• Coordinate start-date readiness by confirming pre-boarding completion and resolving outstanding requirements prior to Day One whenever possible
• Schedule or register new hires for new employee orientation (NEO) and required training sessions, and coordinate with internal partners to ensure attendance and successful handoff
• Maintain candidate/new-hire status updates in HR systems (e.g., Applicant Tracking System and/or HRIS) and communicate progress, exceptions, and next steps to Hiring Managers and Talent Acquisition
• Update the New Hire Tracker daily to support real-time inquiries by Hiring Managers and Talent Acquisition for accurate onboarding status
• Identify issues that may delay clearance (e.g., missing documentation, adverse results, expired clearances) and escalate per policy to the appropriate HR/Talent Acquisition/Compliance leader for review and resolution
• Partner with Hiring Managers, Recruiters, HR, and Compliance/Credentialing teams to ensure a consistent, compliant, and positive new-hire experience
• Maintain confidentiality and comply with all applicable regulations and organizational policies related to background screening and the handling of personal information
• Primary work location is the nearest Elwyn corporate office; attend on-site meetings as needed to foster team engagement, with most work completed remotely
• Attend career fairs and hiring events at the nearest Elwyn corporate office and the surrounding area as needed to support pre-hire activities
• Participate in team meetings using Microsoft Teams and maintain video on for a portion of meetings, as appropriate, to support collaboration and team engagement
• Perform other duties as assigned

Skills

• High school diploma or equivalent required
• Two (2) years of experience in Human Resources, Talent Acquisition, credentialing/compliance, onboarding, or an administrative support function required
• Experience coordinating background checks, clearances, and pre-employment screening workflows (or similar regulated documentation processes) required
• Associate or bachelor's degree in Human Resources, Business, or a related field preferred
• Experience coordinating background checks, clearances, and pre-employment screening workflows (or similar regulated documentation processes) strongly preferred
• Experience using HR systems such as an Applicant Tracking System (ATS) and/or Human Resources Information System (HRIS) preferred
• Demonstrated intermediate skill level in Microsoft Outlook, Excel, Word, and PowerPoint; comfortable working in Microsoft Teams
• Strong written and verbal communication skills with a customer-service mindset and ability to guide new hires with varied technological experience through detailed requirements
• Highly organized with strong attention to detail and ability to manage multiple candidates/new hires simultaneously in a fast-paced environment
• Ability to handle confidential information appropriately and apply policies consistently

Qualifications

Must Haves

• High school diploma or equivalent required
• Two (2) years of experience in Human Resources, Talent Acquisition, credentialing/compliance, onboarding, or an administrative support function required
• Experience coordinating background checks, clearances, and pre-employment screening workflows (or similar regulated documentation processes) required

Nice to Haves

• associate or bachelor's degree in Human Resources, Business, or a related field preferred
• Experience coordinating background checks, clearances, and pre-employment screening workflows (or similar regulated documentation processes) strongly preferred
• Experience using HR systems such as an Applicant Tracking System (ATS) and/or Human Resources Information System (HRIS) preferred
• Demonstrated intermediate skill level in Microsoft Outlook, Excel, Word, and PowerPoint; comfortable working in Microsoft Teams
• Strong written and verbal communication skills with a customer-service mindset and ability to guide new hires with varied technological experience through detailed requirements
• Highly organized with strong attention to detail and ability to manage multiple candidates/new hires simultaneously in a fast-paced environment
• Ability to handle confidential information appropriately and apply policies consistently

Benefits

• Generous Paid Time Off
• Comprehensive Medical/Dental/Vision Benefit Packages
• Earned Wage Access/On-Demand Pay
• Paid On-the-Job Training
• Tuition Reimbursement
• Career Advancement Opportunities and Growth
• Flexible Schedules
• Retirement Savings Plan
• Primarily remote work arrangement, with occasional in-person attendance required for hiring events, career fairs, team meetings, and team-building activities