Technical Service Engineer

Summary

Embrace Software Inc. provides AI-driven vertical software solutions, including technology for financial institutions through its portfolio companies. The Technical Service Engineer installs, maintains, and troubleshoots hardware, software, network security, and systems while providing on-site and remote customer support.

Responsibilities

• Troubleshoots technical issues, identifies root causes, tests, and implements solutions
• Installs and maintains network security systems, including firewalls, Active Directory, file security, backups, disaster recovery, and data encryption
• Evaluates and recommends hardware, peripheral devices, and software for customer environments
• Performs and oversees software installations, configurations, and upgrades
• Provides on-site and remote support to customers in a professional and courteous manner
• Maintains accurate records and documentation of issues and resolutions in the company knowledgebase
• Operates company vehicles for travel to customer sites; valid driver’s license required

Skills

• • Solid understanding of network communications including LAN, WAN, subnets, DNS, etc
• • Strong working knowledge of PC/server hardware and Microsoft operating systems
• • Familiarity with virtual systems such as VMware, Hyper-V, and Proxmox is a plus
• • Effective communication skills—written, verbal, and interpersonal—with both coworkers and customers
• • Ability to write clear and concise technical documentation
• • High level of integrity and confidentiality in handling sensitive customer information
• • Capable of working independently and as part of a team in a fast-paced environment
• • Associate degree in Computer Information Technology, Computer Information Systems, or a related field
• • Minimum of four (4) years' experience in a computer service or technical support role
• • Or an equivalent combination of education and experience approved by the President of CSPI
• • Requires travel using company vehicles
• • May include after-hours or on-call support

Qualifications

Must Haves

• • Solid understanding of network communications including LAN, WAN, subnets, DNS, etc
• • Strong working knowledge of PC/server hardware and Microsoft operating systems
• • Familiarity with virtual systems such as VMware, Hyper-V, and Proxmox is a plus
• • Effective communication skills—written, verbal, and interpersonal—with both coworkers and customers
• • Ability to write clear and concise technical documentation
• • High level of integrity and confidentiality in handling sensitive customer information
• • Capable of working independently and as part of a team in a fast-paced environment
• • Associate degree in Computer Information Technology, Computer Information Systems, or a related field
• • Minimum of four (4) years' experience in a computer service or technical support role
• • Or an equivalent combination of education and experience approved by the President of CSPI
• • Requires travel using company vehicles
• • May include after-hours or on-call support

Benefits

• Comprehensive benefits package (medical, dental, 401(k), etc.).