Field Service Engineer 2 (Non Exempt)

Summary

Onto Innovation is a leader in process control, providing advanced technologies in the semiconductor industry. The Install Engineer is responsible for the installation, calibration, and commissioning of products at customer sites, ensuring installations are completed efficiently and in alignment with performance standards.

Responsibilities

• Execute installation and configuration of complex electro/mechanical equipment, software systems at customer sites
• Support ramp activities by performing installations under both standard and escalated conditions
• Diagnose, troubleshoot, and resolve technical issues encountered during installation and startup
• Collaborate with Ramp Manager and field teams to meet installation schedules and milestones
• Ensure all installations meet quality, safety, and performance standards
• Perform system validation, calibration, and testing to confirm operational readiness
• Document installation activities, issues, and resolutions in accordance with company processes
• Provide feedback to engineering and product teams to improve installation procedures and product performance
• Maintain tools, equipment, and inventory required for installation activities
• Support customer interactions during installation, ensuring clear communication and professional representation of the company
• Participate in training programs to stay current on new products, upgrades, and installation methodologies

Skills

• Proficient in Microsoft Office products
• Strong verbal and written communication skills
• Ability to travel both domestically and internationally; must maintain valid travel documentation
• Up to 50% travel required (adjustable based on business needs)
• Minimum 3–5 years of experience in field service, installation, or technical support
• BS in electronics, mechanical, or related technical discipline, or equivalent military/technical experience
• Hands-on experience with electro/mechanical systems, software integration, and troubleshooting
• Ability to work independently in dynamic field environments while maintaining a high level of quality and customer focus
• Knowledge or exposure to optics, image processing, or motion control systems is preferred

Qualifications

Must Haves

• Proficient in Microsoft Office products
• Strong verbal and written communication skills
• Ability to travel both domestically and internationally; must maintain valid travel documentation
• Up to 50% travel required (adjustable based on business needs)
• Minimum 3–5 years of experience in field service, installation, or technical support
• BS in electronics, mechanical, or related technical discipline, or equivalent military/technical experience
• Hands-on experience with electro/mechanical systems, software integration, and troubleshooting
• Ability to work independently in dynamic field environments while maintaining a high level of quality and customer focus

Nice to Haves

• Knowledge or exposure to optics, image processing, or motion control systems is preferred

Benefits

• Health, dental, and vision coverage
• Life and disability insurance
• PTO
• 401(k) with employer match
• Employee Stock Purchase Program (ESPP)
• Wellness initiatives
• Cutting-edge tools
• Annual bonus opportunities and potential long-term incentives tied to both company and individual success