Recruitment Systems Analyst

Summary

Embry-Riddle Aeronautical University is a higher education institution focused on aviation, aerospace, and STEM education. The Recruitment Systems Analyst supports recruitment and admissions operations by managing data, reporting, CRM systems, integrations, data quality, and process automation across Salesforce and related institutional platforms.

Responsibilities

• Execute recurring data imports, exports, and audits across recruitment and admissions systems
• Identify, merge, and proactively manage duplicate records within Salesforce using data hygiene best practices and tools such as DemandTools to maintain data integrity
• Maintain and document data workflows, ensuring accuracy and compliance with university standards
• Support the creation of Salesforce reports and dashboards to monitor enrollment and recruitment metrics
• Assist with CRM enhancements, testing, and process automation initiatives
• Support communication and engagement platforms integrated with Salesforce (e.g., Marketing Cloud, Mogli SMS, and event management tools), ensuring accurate audience segmentation and data alignment
• Collaborate with cross-campus teams to support outreach, communication, and admissions activities
• Develop and maintain clear documentation for recurring system functions and process improvements

Skills

• High school diploma
• Experience with data cleaning, reporting, and process documentation
• Hands-on experience with Salesforce
• Tools such as DemandTools, Informatica, and FormAssembly
• Strong analytical and technical skills with high attention to detail
• Excellent written and verbal communication skills
• Able to manage multiple priorities in a fast-paced environment
• Work independently with minimal supervision
• Demonstrate a willingness to seek guidance and direction as necessary for the performance of duties
• Must demonstrate excellent organizational skills with keen attention to detail to ensure a high degree of accuracy of all content
• Must be able to recognize and deal with priorities, recognize, and perform duties not directly assigned
• Must be able to investigate, problem-solve, and take corrective action
• Bachelor's degree
• 1–3 years of experience in CRM operations, data management, or student information systems
• Education Cloud
• Experience with record deduplication and data hygiene best practices

Qualifications

Must Haves

• High school diploma
• Experience with data cleaning, reporting, and process documentation
• Hands-on experience with Salesforce
• tools such as DemandTools, Informatica, and FormAssembly
• Strong analytical and technical skills with high attention to detail
• Excellent written and verbal communication skills
• able to manage multiple priorities in a fast-paced environment
• Work independently with minimal supervision
• demonstrate a willingness to seek guidance and direction as necessary for the performance of duties
• Must demonstrate excellent organizational skills with keen attention to detail to ensure a high degree of accuracy of all content
• Must be able to recognize and deal with priorities, recognize, and perform duties not directly assigned
• Must be able to investigate, problem-solve, and take corrective action

Nice to Haves

• Bachelor's degree
• 1–3 years of experience in CRM operations, data management, or student information systems
• Education Cloud
• Experience with record deduplication and data hygiene best practices