Business Process Analyst 2

Summary

Enlyte combines innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. The Business Process Analyst 2 configures and manages client accounts and customer master data across billing and revenue recognition systems, supports customer implementations and invoicing, analyzes contracts and data, and collaborates across teams to improve Order-to-Cash processes.

Responsibilities

• Configure and onboard customers in billing systems accurately and on time
• Review and interpret customer contracts to determine billing requirements, services, and rates
• Analyze CPI increases and update customer rates accordingly
• Help ensure customers are not overbilled, underbilled, or missing contracted services
• Collaborate with Client Service Managers, IT, Product, Billing, senior management, and other business partners to resolve client issues, billing data requests, onboarding needs, and escalations
• Manage multiple customer implementations and shifting priorities at the same time
• Participate in cross-functional meetings, answer questions, identify missing information, and follow up with the appropriate partners
• Source, reconcile, and analyze data from multiple systems to resolve revenue reporting variances, confirm billing and data-file accuracy, identify trends, and recommend process improvements
• Set up and maintain accurate client accounts and customer master data across Salesforce, NetSuite, ECB, and other billing and revenue recognition systems
• Perform or assist with billing processes and payment reconciliation across product offerings and transaction types
• Support recurring and ad hoc customer and billing reporting by compiling data, reporting results, and investigating and explaining variances
• Participate in or lead client-facing calls with a professional, solutions-oriented approach
• Partner with IT on the migration of billing processes to a new proprietary cloud billing system
• Support ad hoc projects across enterprise-wide Order-to-Cash functions
• Take ownership of assigned work while escalating questions or roadblocks when support is needed

Skills

• Bachelor's degree
• 5 years of experience in data analysis, billing, and/or accounts receivable
• Experience working with billing processes, financial data, healthcare data, or other data-intensive environments
• Advanced Microsoft Excel skills
• Ability to read and interpret contracts and translate requirements into accurate system configurations
• Excellent critical and strategic thinking skills, including the ability to evaluate multiple components of an issue, reconcile different datasets, identify trends, and reach sound conclusions
• Excellent verbal and written communication skills, with the ability to present and explain complex information clearly
• Strong organizational and time management skills, with the ability to prioritize competing requests and manage several projects
• Ability to work independently and collaboratively as part of a team
• Ability to own processes, identify opportunities, and drive improvements
• Experience with Power Query, Salesforce, NetSuite, and SQL is a plus

Qualifications

Must Haves

• Bachelor's degree
• 5 years of experience in data analysis, billing, and/or accounts receivable
• Experience working with billing processes, financial data, healthcare data, or other data-intensive environments
• Advanced Microsoft Excel skills
• Ability to read and interpret contracts and translate requirements into accurate system configurations
• Excellent critical and strategic thinking skills, including the ability to evaluate multiple components of an issue, reconcile different datasets, identify trends, and reach sound conclusions
• Excellent verbal and written communication skills, with the ability to present and explain complex information clearly
• Strong organizational and time management skills, with the ability to prioritize competing requests and manage several projects
• Ability to work independently and collaboratively as part of a team
• Ability to own processes, identify opportunities, and drive improvements

Nice to Haves

• Experience with Power Query, Salesforce, NetSuite, and SQL is a plus

Benefits

• Full and comprehensive benefits program
• 24 days of paid vacation/holidays in your first year plus sick days
• Home office equipment including laptop and desktop monitor
• Employee Assistance and Referral Program
• Hands-on training
• Medical insurance
• Dental insurance
• Vision insurance
• Health Savings Accounts / Flexible Spending Accounts
• Life and AD&D Insurance
• 401(k)
• Tuition Reimbursement
• Resources that encourage a lifetime of healthier living
• Remote role with flexible regular business hours