Background Verification Analyst

Summary

Entrata is an AI-driven property management technology company serving owners and residents through leasing, payment, and communication solutions. The Background Verification Analyst executes manual criminal reviews, supports clients and consumers with screening results, and ensures compliance with consumer reporting regulations. The role also involves managing inquiries, maintaining accurate task updates, assisting teammates, and participating in training.

Responsibilities

• Review and analyze criminal records to assess applicant eligibility and mitigate risks for clients
• Develop expert knowledge of screening software and maintain compliance with Fair Credit Reporting Act (FCRA) regulations
• Manage and respond to inquiries from clients and consumers via phone and email
• Provide guidance to clients and consumers on the next steps in the screening process
• Deliver accurate and timely updates on open tasks to relevant stakeholders
• Assist peers and co-workers with workload management and problem resolution
• Participate in ongoing training sessions and team meetings
• Analyze and review background check data with accuracy and efficiency
• Communicate effectively with clients and consumers regarding screening results and processes
• Maintain compliance with legal and regulatory guidelines, including FCRA requirements
• Work within strict deadlines and service-level agreements
• Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently
• Maintain professional interaction with internal and external stakeholders
• Ability to work in a fast-paced and high-stress environment
• Utilize company-approved GenAI tools to accelerate high-value deliverables
• Exercise critical judgment as the "Human-in-the-Loop," by auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations
• Ensures no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models
• Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains

Skills

• Strong attention to detail and ability to work in a fast-paced environment
• Quick adaptability to new processes and procedures
• Excellent verbal and written communication skills
• Ability to follow established rules and regulations
• Professional attitude with the ability to collaborate effectively
• Capability to manage and de-escalate high-stress conversations over the phone
• Willingness to learn and accept coaching
• Experience handling sensitive information preferred
• Previous experience managing difficult conversations and delivering unfavorable decisions preferred
• Experience in the multi-family housing industry preferred
• Bachelor's degree preferred

Qualifications

Must Haves

• Strong attention to detail and ability to work in a fast-paced environment
• Quick adaptability to new processes and procedures
• Excellent verbal and written communication skills
• Ability to follow established rules and regulations
• Professional attitude with the ability to collaborate effectively
• Capability to manage and de-escalate high-stress conversations over the phone
• Willingness to learn and accept coaching

Nice to Haves

• Experience handling sensitive information preferred
• Previous experience managing difficult conversations and delivering unfavorable decisions preferred
• Experience in the multi-family housing industry preferred
• Bachelor's degree preferred

Benefits

• Flexible and transparent culture with remote and hybrid work options
• Generous vacation time
• Frequent company recharge days for work-life balance
• Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families
• HSA/FSA options and employer-paid disability benefits provided for eligible employees
• Access to 401(k) or similar retirement plans with employer matching for eligible employees
• Wellness initiatives promoting physical and mental well-being
• Access to an onsite gym at HQ
• Gym memberships
• Mental health resources
• Wellness challenges
• Employee assistance programs
• Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community
• Exclusive Previ cell phone plan
• Discounts on services or local business partnerships
• Bi-annual swag drops for employees