DEXIS Regional Technical Specialist (Remote-WA/AK/N. ID/MT)

Summary

Envista Holdings Corporation is seeking a Regional Technical Specialist to provide technical support and consultation for DEXIS Imaging products. The role involves managing customer relationships, troubleshooting technical issues, and mentoring field support team members while traveling to customer sites within the assigned territory.

Responsibilities

• Territory development in conjunction with the Territory Sales Manager
• High focus on the customer relationships and presentation of service activities/service offerings
• Create and grow multiple aspects of our business through supporting regional and company goals
• Identifying, owning, and tracking any issues with an account, according to escalation procedure, to reach resolution
• Point of escalation for troubleshooting of our products and services. Ensure dealers in the assigned territory are adequately supported for service and installs
• Rapid reaction to escalated and customer down issues and always maintain a high level of professionalism
• Deliver billable service work while proactively generating and managing a pipeline of future service opportunities through customer engagement, needs assessment, and follow-up
• Own the customer issue to resolution and complete service documents
• Provide reports to management
• Ability to transfer acquired knowledge to Product Service personnel through established internal procedures. The types of knowledge transfer would utilize internal documentation, curriculum development, writing procedures, and directly training personnel
• Mentor and support Field Support team members
• Coordinate all direct installations within assigned territory
• Ensure dealer technical training needs are met and documented within assigned territory
• Perform other duties or special projects as assigned

Skills

• 2+ years of formal higher education or equivalent work experience; Associates, Bachelor's or Technical degree is a plus
• 3+ years of advanced troubleshooting experience in a field environment
• 2+ years of experience in a customer facing role
• 3+ years' experience with troubleshooting and resolution of Windows operating system permissions, hardware peripherals, databases, and networks
• Microsoft Office proficiency
• Valid state driver's license and a clean driving record; company car is provided
• Demonstrated ability to work independently; ability to build relationships and help foster and develop the territory
• Advanced MySQL and MAC OS knowledge a plus
• Ability to manage multiple projects simultaneously
• Sense of Urgency – Having the drive and motivation to act and prioritize daily tasks; working strategically to ensure we are getting to every customer
• Leadership – ability to inspire others to act on key initiatives
• Teamwork – willing and able to work closely and effectively with other departments, peers, etc
• Customer Focused – dedicated to meeting the expectations and requirements of internal and external customers. Acts with customers in mind
• Ability to influence others – Skilled at informing, convincing, and persuading others to act on initiatives or to provide assistance
• Results orientation – consistently deliver results
• Communication – effectively communicates in both written and verbal forms
• Professional Work and Detail Orientation – possess excellent attention to detail, and all work must be at a high level of professionalism
• Project Management – implementing, managing projects and presenting reports defining project progress, and problems and solutions

Qualifications

Must Haves

• 2+ years of formal higher education or equivalent work experience; Associates, Bachelor's or Technical degree is a plus
• 3+ years of advanced troubleshooting experience in a field environment
• 2+ years of experience in a customer facing role
• 3+ years' experience with troubleshooting and resolution of Windows operating system permissions, hardware peripherals, databases, and networks
• Microsoft Office proficiency
• Valid state driver's license and a clean driving record; company car is provided

Nice to Haves

• Demonstrated ability to work independently; ability to build relationships and help foster and develop the territory
• Advanced MySQL and MAC OS knowledge a plus
• Ability to manage multiple projects simultaneously
• Sense of Urgency – Having the drive and motivation to act and prioritize daily tasks; working strategically to ensure we are getting to every customer
• Leadership – ability to inspire others to act on key initiatives
• Teamwork – willing and able to work closely and effectively with other departments, peers, etc
• Customer Focused – dedicated to meeting the expectations and requirements of internal and external customers. Acts with customers in mind
• Ability to influence others – Skilled at informing, convincing, and persuading others to act on initiatives or to provide assistance
• Results orientation – consistently deliver results
• Communication – effectively communicates in both written and verbal forms
• Professional Work and Detail Orientation – possess excellent attention to detail, and all work must be at a high level of professionalism
• Project Management – implementing, managing projects and presenting reports defining project progress, and problems and solutions

Benefits

• Annual performance bonus
• Medical/dental/vision benefits
• 401K match
• Company car is provided