IT Support Specialist

Summary

EquipmentShare is hiring an IT Support Specialist I for their corporate office in Columbia, MO, to support their growing team. The role involves responding to support requests, troubleshooting technical issues, and assisting with onboarding and offboarding processes.

Responsibilities

• Respond promptly to incoming support requests via phone, email, Slack, or our ITSM platform
• Troubleshoot and resolve basic to intermediate technical issues with computers, TVs, mobile devices, printers, and network connectivity
• Assist users with software applications, account access, and password resets
• Accurately document all support interactions and solutions in the ticketing system
• Escalate unresolved issues to Tier 2 support with clear and detailed information
• Assist with onboarding new employees, including setting up user accounts and devices
• Help with offboarding tasks, such as disabling accounts and reclaiming equipment
• Collaborate with IT team members to identify and address recurring issues
• Participate in the on-call rotation for after-hours and weekend support

Skills

• Strong working knowledge of Windows and macOS operating systems
• Basic knowledge of printer functionality
• Familiarity with mobile devices (iOS, tablets, and Android) and common office applications
• Excellent customer service skills, including patience, empathy, and strong communication
• Experience in creating processes and procedure workflows
• Ability to troubleshoot basic hardware and software problems
• Attention to detail and the ability to maintain accurate notes and records
• Ability to troubleshoot network setup and configuration issues
• Ability to work independently and as part of a team
• High school diploma or equivalent
• At least 1+ years of experience in a help desk or customer service environment is needed
• Familiarity with ITSM, ITIL, and IT best practices are preferred
• Familiarity with Audio and Visual troubleshooting techniques
• An associate degree in computer science or a related field is a plus
• IT certifications are a plus (A+, ITF, ITIL, NET+, etc.)

Qualifications

Must Haves

• Strong working knowledge of Windows and macOS operating systems
• Basic knowledge of printer functionality
• Familiarity with mobile devices (iOS, tablets, and Android) and common office applications
• Excellent customer service skills, including patience, empathy, and strong communication
• Experience in creating processes and procedure workflows
• Ability to troubleshoot basic hardware and software problems
• Attention to detail and the ability to maintain accurate notes and records
• Ability to troubleshoot network setup and configuration issues
• Ability to work independently and as part of a team
• High school diploma or equivalent
• At least 1+ years of experience in a help desk or customer service environment is needed

Nice to Haves

• Familiarity with ITSM, ITIL, and IT best practices are preferred
• Familiarity with Audio and Visual troubleshooting techniques
• An associate degree in computer science or a related field is a plus
• IT certifications are a plus (A+, ITF, ITIL, NET+, etc.)

Benefits

• Competitive salary.
• Medical, Dental and Vision coverage for full-time employees.
• 401(k) and company match.
• Generous paid time off (PTO) plus company paid holidays.
• Stocked break-room and full kitchen, chef prepared meals daily (breakfast and lunch).
• State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees.
• Seasonal and year round wellness challenges.
• Company sponsored events (annual family gatherings, happy hours and more).
• Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year.
• Opportunities for career and professional development with conferences, events, seminars and continued education.