Data Center Technician - New Albany

Summary

Ericsson is seeking a Data Center Optical Engineer to support optical transport and infrastructure operations in customer data centers and co-locations. The role oversees installation quality, maintenance, testing, troubleshooting, migrations, remediation, break/fix activities, and customer-facing service delivery, with travel to non-home-market sites up to 50% of the time.

Responsibilities

• Conduct daily audits of work performed on behalf of Ericsson at customer data centers and co-locations and provide immediate feedback to 3PP technicians
• Interact directly with the customer via their ticketing tools or face-to-face, providing clear and concise reports and updates that promote Ericsson’s value
• Assist with fiber installation, decommissioning, break/fix, remediation and migration activities across data center optical and transport environments
• Conduct and/or supervise optical testing and troubleshooting using tools such as optical power meters, stabilized light sources, VFLs, OTDRs, and test sets
• Deliver services by accurately, interpreting and executing Methods of Procedure (MoPs), engineering documents, vendor documentation, and network diagrams
• Read and interpret cut sheets and physical network design documents to ensure accurate port connections and cable management

Skills

• Ericsson Inc. does not sponsor US work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E 3's, O-1's, and TN's
• Ericsson also does not hire F-1's working on CPT or EAD for this position
• This person is able to travel to a non-home market site at a moment's notice and work there for several weeks at a time up to 50% of the time
• Team lead experience
• Strong command of written and verbal English for customer-facing communications and relationship building
• Excellent organizational, administrative, and documentation skills using customer applications and/or Microsoft Office suite of tools
• 3–15 years of experience working in data center operations or a similar technical environment with direct customer interaction
• Strong hands-on experience with connectorized fiber optic cabling, including single-mode and multi-mode fiber, LC, fan-outs, and structured cabling
• Demonstrated experience with optical testing and transport troubleshooting
• Ability to multitask, remain composed under pressure, and adapt in fast-paced, high-availability environments
• Commitment to safety standards, quality requirements, and operational best practices
• Ability to lift and move equipment up to 50 lbs
• Comfortable working at heights and in varying environmental conditions

Qualifications

Must Haves

• Ericsson Inc. does not sponsor US work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E 3's, O-1's, and TN's
• Ericsson also does not hire F-1's working on CPT or EAD for this position
• This person is able to travel to a non-home market site at a moment's notice and work there for several weeks at a time up to 50% of the time
• Team lead experience
• Strong command of written and verbal English for customer-facing communications and relationship building
• Excellent organizational, administrative, and documentation skills using customer applications and/or Microsoft Office suite of tools
• 3–15 years of experience working in data center operations or a similar technical environment with direct customer interaction
• Strong hands-on experience with connectorized fiber optic cabling, including single-mode and multi-mode fiber, LC, fan-outs, and structured cabling
• Demonstrated experience with optical testing and transport troubleshooting
• Ability to multitask, remain composed under pressure, and adapt in fast-paced, high-availability environments
• Commitment to safety standards, quality requirements, and operational best practices
• Ability to lift and move equipment up to 50 lbs
• Comfortable working at heights and in varying environmental conditions

Benefits

• Opportunity for an annual bonus through the Short-Term Variable Compensation Plan, with actual payouts based on business and individual performance and individual bonus target; eligibility and pro-ration rules apply.
• Choice of three medical plan options and one dental plan option.
• Company credits equal to the cost Ericsson pays toward medical and dental premiums for employees and eligible covered dependents.
• Automatic 3% company contribution to the Ericsson US 401(k) Plan.
• Ericsson matches $1 for every $1 contributed to the 401(k) Plan on the first 3% of eligible pay, plus 50 cents for every $1 on the next 2% of eligible pay; employees contributing at least 5% of eligible pay receive Ericsson’s full 4% matching contributions. Matching and automatic contributions stop when total eligible pay reaches IRS limits.
• Option to participate in Ericsson’s Stock Purchase Plan.
• Company credits equal to the cost of basic life insurance, basic accidental death and dismemberment coverage, and short-term and long-term disability coverage.
• Minimum of 15 days of accrued vacation for new employees, pro-rated based on the employee’s start date.
• Up to 3 personal days per year.
• 11 annual holidays.
• 8 hours of volunteer time.
• 80 hours of sick time annually.
• Up to 16 weeks of paid maternity leave.
• 6 weeks of parental or adoption leave at 100% of pay.
• Company-paid financial wellness programs.
• Educational assistance.
• Matching gifts.
• Recognition programs.