Collections Specialist - Eurofins Environment Testing - Barberton, OH

Summary

Eurofins is an international life sciences company providing analytical testing services across multiple industries. The Collections Specialist manages an assigned portfolio of client accounts, collects past-due payments, resolves billing and payment issues, maintains account records, and communicates account updates to management and clients.

Responsibilities

• Monitor and maintain accounts within assigned portfolio (large accounts)
• Contact clients via verbal and written communication for payment of past due invoices
• Provide information and/or documentation to both internal and external clients
• Interact with Collections Manager and Operation Designees to resolve client issues
• Maintain current and accurate account notes in collections software
• Provide updates on accounts to Collections Manager, Operations and Sales as needed
• Work daily follow up queue in collections software
• Notify the Collections Manager of negative payment patterns
• Facilitate and/or attend conference calls specific to collections activity on client accounts
• Resolve cash discrepancies on client accounts by research in Oracle of payment application
• Process credit card payments
• Complete side projects/ task as assigned by Collections Manager
• Additional duties as assigned

Skills

• High School Diploma or equivalent
• At least 1 year of Collections/ Accounts Receivable experience or customer service experience
• Computer skills
• Authorization to work in the United States without restriction or sponsorship
• Authorization to work in the United States indefinitely without restriction or sponsorship
• Professional working proficiency in English is a requirement, including the ability to read, write and speak in English
• Previous Collections experience
• Previous Accounts Receivable experience
• Knowledge of the Accounting process
• Customer service experience - internal and external
• General business concepts
• General accounting knowledge
• Computers and accounting software knowledge
• Basic mathematical principles
• Knowledge of collections policies, procedures and best practices
• Strong written and verbal communication skills
• Active listening skills
• Negotiation skills
• Problem solving skills
• Organizational skills
• Strong customer service skills
• Detail oriented
• Ability to employ tact and discretion in business-related conversations
• AS/AA in Accounting or related field is a plus

Qualifications

Must Haves

• High School Diploma or equivalent
• At least 1 year of Collections/ Accounts Receivable experience or customer service experience
• Computer skills
• Authorization to work in the United States without restriction or sponsorship
• Authorization to work in the United States indefinitely without restriction or sponsorship
• Professional working proficiency in English is a requirement, including the ability to read, write and speak in English

Nice to Haves

• Previous Collections experience
• Previous Accounts Receivable experience
• Knowledge of the Accounting process
• Customer service experience - internal and external
• General business concepts
• General accounting knowledge
• Computers and accounting software knowledge
• Basic mathematical principles
• Knowledge of collections policies, procedures and best practices
• Strong written and verbal communication skills
• Active listening skills
• Negotiation skills
• Problem solving skills
• Organizational skills
• Strong customer service skills
• Detail oriented
• Ability to employ tact and discretion in business-related conversations
• AS/AA in Accounting or related field is a plus

Benefits

• Comprehensive medical coverage
• Life and disability insurance
• 401(k) with company match
• Paid holidays
• Paid time off
• Dental and vision options
• Primarily remote position after onsite training, with onsite work when needed
• Career development support