Technical Account Manager - Everbridge 360 AI

Summary

Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events through Critical Event Management technology. The Technical Account Manager serves as the primary technical contact and trusted advisor for assigned Everbridge 360 AI Prepare customers, overseeing technical relationships, deployments, adoption, governance, and optimization. The role also advocates for customers internally and coordinates with Account Management, Product, Engineering, and Support to drive customer success and retention.

Responsibilities

• Own the technical customer relationship for assigned Everbridge accounts
• Provide oversight and management of deployments, platform adoption, and ongoing technical operations
• Design and configure customer environments, including hierarchy, workflows, data models, and integrations
• Produce and maintain technical documentation, including Interface Control Documents (ICDs)
• Support Business Impact Analysis (BIA) execution and resiliency program maturity
• Establish and lead customer governance, including stakeholder meetings and Quarterly Business Reviews (QBRs)
• Define and track adoption and satisfaction KPIs; develop action plans to drive continuous improvement
• Deliver administrator onboarding, training, and platform enablement
• Serve as the primary technical escalation point and customer advocate within Everbridge
• Collaborate cross-functionally with Account Management, Product, Engineering, and Support teams

Skills

• 4–7 years in a technical, customer-facing role (TAM, Professional Services, Solutions Architect, Implementation)
• Experience with Business Continuity, Disaster Recovery, Emergency Management, or related disciplines
• Strong SaaS administration, data integration, and system configuration experience
• Proven ability to manage multiple customers and competing priorities independently
• Excellent written and verbal communication skills, including executive-level interactions
• Strong problem-solving, critical thinking, and stakeholder management skills
• HTML, JavaScript, or advanced reporting experience

Qualifications

Must Haves

• 4–7 years in a technical, customer-facing role (TAM, Professional Services, Solutions Architect, Implementation)
• Experience with Business Continuity, Disaster Recovery, Emergency Management, or related disciplines
• Strong SaaS administration, data integration, and system configuration experience
• Proven ability to manage multiple customers and competing priorities independently
• Excellent written and verbal communication skills, including executive-level interactions
• Strong problem-solving, critical thinking, and stakeholder management skills

Nice to Haves

• HTML, JavaScript, or advanced reporting experience

Benefits

• Variable compensation
• Healthcare
• Dental
• Parental planning
• Mental health benefits
• Disability income benefits
• Life and AD&D insurance
• A 401(k) plan and match
• Paid time off
• Fitness reimbursements