Echo
Posted 3 days agoVerified live 23h ago
Technical Account Manager (East)
Brief overview
Remote
UndergradOr in progress
3+ yrsMinimum
7 H-1B approvalsDept. of Labor
1 green cardsCertified filings
Technical TroubleshootingEnterprise B2B Customer ManagementCybersecurityCloud InfrastructureDevOpsContainerization
About the company
Echoecho.com
A technology-enabled logistics provider delivering transportation management solutions.
Visa sponsorship history
3 years sponsoring, last filed FY2025
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.7H-1B approved
100%approval rate
1new H-1B hires
1PERM certified
$154,937median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
20234
20241
20252
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
20232
20251
Green Card (PERM) FilingsCertified green card filings: a long-term commitment to international hires.
20231
Top sponsored roles
Principal Data EngineerWorkday Financial Integration DeveloperLEAD TECHNICAL ARCHITECT
Sponsored employees from
India
Job description
Summary
Echo is seeking a Technical Account Manager to serve as a trusted technical advisor and help customers adopt and maximize the value of its platform. The role owns customer technical relationships, guides implementation and integration, resolves technical issues, identifies opportunities for increased customer value, and communicates customer needs internally.
Responsibilities
- Own the technical relationship with customers from onboarding through ongoing adoption and expansion
- Guide customers through implementation, integration, and best practices
- Troubleshoot technical issues and coordinate with Engineering and Product to drive resolution
- Proactively identify risks, technical gaps, and opportunities to increase customer value
- Serve as the voice of the customer internally, translating feedback and needs into actionable insights
- Build strong relationships with both technical stakeholders and key decision-makers
Skills
- 3+ years of experience in a customer-facing technical role such as TAM, Solutions Engineer, Solutions Architect, or similar
- Strong technical background with the ability to understand complex environments and troubleshoot technical challenges
- Experience working with enterprise B2B customers
- Excellent communication skills and the ability to explain complex technical concepts clearly
- Strong ownership mindset with a proactive, hands-on approach
- Ability to work cross-functionally with Sales, Product, and Engineering in a fast-paced startup environment
- Experience in cybersecurity, cloud infrastructure, DevOps, or containers is a strong advantage
Qualifications
Must Haves
- 3+ years of experience in a customer-facing technical role such as TAM, Solutions Engineer, Solutions Architect, or similar
- Strong technical background with the ability to understand complex environments and troubleshoot technical challenges
- Experience working with enterprise B2B customers
- Excellent communication skills and the ability to explain complex technical concepts clearly
- Strong ownership mindset with a proactive, hands-on approach
- Ability to work cross-functionally with Sales, Product, and Engineering in a fast-paced startup environment
Nice to Haves
- Experience in cybersecurity, cloud infrastructure, DevOps, or containers is a strong advantage
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