EverPro - Implementation Manager (Remote, US)

Summary

EverCommerce is a service commerce platform providing integrated SaaS solutions for service-based businesses, with EverPro serving home and field service companies. The Customer Implementation Manager manages customer onboarding from sign-on through transition to a Customer Account Manager, including training, support, data migration, and software adoption for Brio, a SaaS-based ERP for pest control companies.

Responsibilities

• Train customers to make a transition from old to new ways of thinking
• Consult with customers to understand their business and recommend best practices in the use of the software
• Handle customer support calls during the Engagement process
• Train customers and their staff in the use of the software both on-line and in person
• Manage a data migration with high attention to detail
• Nurture customer relationships to build trust
• Participate in the ongoing creation and updating of best practices for role and department
• Operate across department boundaries
• Consistently increase your knowledge of the software and the industry
• Collaborate with other departments when necessary to help the customer be successful
• Potentially some travel
• Willingness to work over 40 hours when necessary
• Help Customers become an expert on the product which includes using all features to the fullest

Skills

• Delivery of technology training in a corporate setting in-person and via the web
• Proven ability to manage multiple projects with tight deadlines
• Customer service/support
• High attention to detail
• Excellent written and verbal communication skills
• Project development
• Bachelors degree or associate degree with comparable experience
• Working well across departments
• Ability to prioritize and organize tasks
• Please note that you must be eligible to work without sponsorship to qualify for this position
• Data conversion or migration experience preferred
• Software implementation experience preferred

Qualifications

Must Haves

• Delivery of technology training in a corporate setting in-person and via the web
• Proven ability to manage multiple projects with tight deadlines
• Customer service/support
• High attention to detail
• Excellent written and verbal communication skills
• Project development
• Bachelors degree or associate degree with comparable experience
• Working well across departments
• Ability to prioritize and organize tasks
• Please note that you must be eligible to work without sponsorship to qualify for this position

Nice to Haves

• Data conversion or migration experience preferred
• Software implementation experience preferred

Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Day 1 access to a robust health and wellness benefits, including an annual wellness stipend
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program