Military & Veteran Partnership Specialist (Western Arizona, Nevada, California, or Southern Oregon)

Summary

Excelsior University is an accredited, not-for-profit distance learning institution focused on providing educational opportunity to adult learners. The Military & Veteran Partnership Specialist builds relationships with military installations, veteran organizations, and community partners to generate prospective student inquiries and support admissions and enrollment. The role also delivers outreach, presentations, student support, and partnership management across a designated western region.

Responsibilities

• Assist in coordinating, executing, and supporting the team and university strategic plan, under the oversight of the Director of Military Outreach and Veteran Partnerships
• Collaborate with other Strategic Partnerships and Alliances team members to ensure best use of resources and best practices
• Build and manage relationships with various military and veteran stakeholders in the designated area and act as a point of contact and advocate
• Actively seek opportunities to promote Excelsior and engage existing military installations and veteran partners through relationship building, site visits, webinars, presentations, and other forms of outreach, engagement, and marketing with the focus on generating inquiries, enrollments, credit taking, and revenue
• Identify process refinements and strategies to improve the student experience for the military and veteran market and heighten the level of customer service being delivered to students and/or military installations and veteran partners. Identify specific needs of prospective students and triage student issues to appropriate parties
• Engage with military installation and veteran partner contacts to identify and organize recruiting and engagement events, both face-to-face and virtual, such as education fairs, benefits fairs, transfer fairs, webinars, direct enrollment events, and other prospective student facing engagements
• Generate inquiries that are a good fit for Excelsior and provide general intake for prospective students via personal virtual or in-person interviews
• Provide support to students and work collaboratively with Strategic Partnerships and Alliances team members and Excelsior staff, as necessary, to assist students through the admissions and advising pipeline
• Upon qualifying the student inquiry, provide unofficial evaluations to students to assist in making an informed enrollment decision
• Track all military installation and veteran partner and student activities via Salesforce and ensure all final documents are posted in SharePoint
• Generate and provide reports and updates to military installations and veteran partners as needed
• Prepare and deliver information via presentations, webinars, and one on one interactions to military installations and veteran partner contacts and students on Excelsior University programs, products, services, military tuition assistance, and veteran benefits
• Engage with military installation and veteran partners and students via social media, newsletters, direct mail, email campaigns and/or other communication vehicles as per Excelsior guidelines and best practices
• Proactively reach out to interested military installations and veteran partners in the area to provide information about Excelsior University and create new pipelines of prospective students
• Work toward fulfilling specified KPI’s/Metrics for inquiries, enrollments, and relationship management
• Provide follow up call campaigns and email campaigns to prospects from engagement events, webinars, as necessary
• Ensure consistency with Excelsior’s brand with military installations, veteran partners, students, and team members to ensure delivery of a consistent, branded, and accurate message
• Assist other Strategic Partnerships and Alliances team members with portfolios, as necessary
• Other duties as assigned

Skills

• Bachelor's degree from an accredited institution required
• At least one year of work experience in a related role, such as sales, account management, marketing, admissions, recruiting, or business development required
• Experience working in Higher Education, or with military and veteran communities, or other learning-related field with adult learners a plus, as is additional professional work experience
• Prior military service or military affiliation is required
• Willingness to work with multiple, diverse stakeholders across complex organizations and different populations and recognize opportunities for growth
• The drive for success in inquiry, enrollment, credit taking, and revenue generation and building successful partnership programs
• Willingness to establish and maintain relationships with key decision makers and develop a high level of understanding for professional development and workforce needs within key organizations and verticals
• Project management skills and the ability to manage multiple tasks and priorities effectively
• Demonstrate creativity, enthusiasm, and openness to innovation
• Ability to master a wide body of knowledge and information
• Interpersonal, oral, written communication, and presentation skills
• Organizational, analytical, decision making, and problem-solving skills
• Ability to excel working fully remote or hybrid in a professional, private, and quiet workspace managing multiple priorities and meeting deadlines and goals
• Ability to review/prepare accurate detailed documents
• Proficient computer literacy and willingness to learn new applications, Knowledge of Microsoft Office products required
• Self-discipline with proven ability to work independently and with initiative to successfully achieve goals and objectives
• Ability to travel. Conference attendance, partner/student engagements, and off-site meetings will be required. Occasional weekend/evening hours and overnight travel
• A valid U.S. driver's license
• We are seeking candidate who live the following areas: western U.S. Western Arizona, Nevada, California, or Southern Oregon
• Knowledge of Salesforce and SharePoint a plus
• Master's degree from an accredited institution
• U.S. Military Veteran's status or Military connected family member

Qualifications

Must Haves

• Bachelor's degree from an accredited institution required
• At least one year of work experience in a related role, such as sales, account management, marketing, admissions, recruiting, or business development required
• Experience working in Higher Education, or with military and veteran communities, or other learning-related field with adult learners a plus, as is additional professional work experience
• Prior military service or military affiliation is required
• Willingness to work with multiple, diverse stakeholders across complex organizations and different populations and recognize opportunities for growth
• The drive for success in inquiry, enrollment, credit taking, and revenue generation and building successful partnership programs
• Willingness to establish and maintain relationships with key decision makers and develop a high level of understanding for professional development and workforce needs within key organizations and verticals
• Project management skills and the ability to manage multiple tasks and priorities effectively
• Demonstrate creativity, enthusiasm, and openness to innovation
• Ability to master a wide body of knowledge and information
• Interpersonal, oral, written communication, and presentation skills
• Organizational, analytical, decision making, and problem-solving skills
• Ability to excel working fully remote or hybrid in a professional, private, and quiet workspace managing multiple priorities and meeting deadlines and goals
• Ability to review/prepare accurate detailed documents
• Proficient computer literacy and willingness to learn new applications, Knowledge of Microsoft Office products required
• Self-discipline with proven ability to work independently and with initiative to successfully achieve goals and objectives
• Ability to travel. Conference attendance, partner/student engagements, and off-site meetings will be required. Occasional weekend/evening hours and overnight travel
• A valid U.S. driver's license
• We are seeking candidate who live the following areas: western U.S. Western Arizona, Nevada, California, or Southern Oregon

Nice to Haves

• Knowledge of Salesforce and SharePoint a plus
• Master's degree from an accredited institution
• U.S. Military Veteran's status or Military connected family member

Benefits

• Depending on location, this position may require the ability to work from a home office.
• Ability to work fully remote or hybrid in a professional, private, and quiet workspace.