CRM Manager

Summary

EXL is seeking a CRM Marketing Generalist to support its Fan Engagement Marketing Center of Excellence. The role manages the full CRM marketing lifecycle, including strategy, campaign planning, journey and campaign execution, performance measurement, and optimization across outbound channels such as email, SMS, and push.

Responsibilities

• Drive product, contact and creative strategies to develop and implement large scale CRM campaigns optimized using machine learning, predictive modeling, and personalized content
• Manage and execute the marketing campaign process from initial request submission to deployment with a focus on outbound marketing channels (e.g., email, SMS, push)
• Audience segmentation & execution
• QA of touchpoints, personalization elements, any dynamic content, etc
• Campaign build and deployment
• Design and implement A/B and multivariate tests that yield continuous improvements to our fan strategies and lift conversion rates
• Optimize lifecycle CRM campaigns (e.g., onboarding, reactivation) using insights and analytics along with automation tools to increase fan LTV
• Extracting key insights and learnings for future optimization and template efficiency
• Collaborate with internal stakeholders, partners, and vendors to build the most effective campaign strategies to meet performance targets

Skills

• Bachelor's degree with at least 4 years of CRM Marketing or Marketing Automation related  work experience
• Technical and production responsibilities across Adobe platform (AEP, AJO, CJA), Email Service Providers (Epsilon PCM preferred), Personalization Tools, (Movable Ink preferred), SMS Platforms (Attentive preferred)
• HTML editing and working knowledge required to be able to make edits to templates
• Deep understanding of channel KPIs, A/B testing, metrics, and reporting
• Proficiency in Photoshop
• Ability to work independently and as a team player to find ways to uncover opportunities
• Strong communication skills
• Strong project and time management skills with high standards of accuracy and organization
• Ability to keep up with a fast-paced production schedule that has a fluctuating level of workload throughout the calendar year
• Proven ability to collaborate & manage dependencies on other team members that are supporting the launch of a campaign
• Passion for innovation and solving difficult challenges
• Passion for sports is a plus

Qualifications

Must Haves

• Bachelor's degree with at least 4 years of CRM Marketing or Marketing Automation related  work experience
• Technical and production responsibilities across Adobe platform (AEP, AJO, CJA), Email Service Providers (Epsilon PCM preferred), Personalization Tools, (Movable Ink preferred), SMS Platforms (Attentive preferred)
• HTML editing and working knowledge required to be able to make edits to templates
• Deep understanding of channel KPIs, A/B testing, metrics, and reporting
• Proficiency in Photoshop
• Ability to work independently and as a team player to find ways to uncover opportunities
• Strong communication skills
• Strong project and time management skills with high standards of accuracy and organization
• Ability to keep up with a fast-paced production schedule that has a fluctuating level of workload throughout the calendar year
• Proven ability to collaborate & manage dependencies on other team members that are supporting the launch of a campaign
• Passion for innovation and solving difficult challenges

Nice to Haves

• Passion for sports is a plus

Benefits

• Work From Home