Technical Support Engineer

Summary

Experlogix provides Configure, Price, Quote (CPQ) software that integrates with ERP and CRM systems. The Technical Support Engineer will provide technical support for CPQ software and its integrations, diagnose issues involving databases and web applications, collaborate with cross-functional teams, document resolutions, and develop technical expertise.

Responsibilities

• Serve as a technical support resource for customer deployments and upgrades, providing timely and effective resolutions that contribute to customer success
• Diagnose and troubleshoot issues related to Experlogix CPQ software, SQL Server databases, ERP and CRM integrations, and web-based applications
• Collaborate with Product Development, Professional Services, and other cross-functional teams to investigate and resolve technical issues
• Develop and maintain technical expertise in Experlogix products, Microsoft technologies, ERP systems, CRM platforms, and SQL Server
• Document troubleshooting steps, root causes, and resolutions within the company knowledge base
• Identify recurring issues and provide feedback that improves product quality, support processes, and customer experiences
• Participate in ongoing technical training and knowledge-sharing sessions to continually expand your technical skill set
• Escalate complex or product-related issues appropriately while maintaining ownership of customer communication and follow-through

Skills

• 1+ year of experience in technical support, application support, software development, IT support, or a similar technical role
• Basic to intermediate understanding of Microsoft SQL Server, including the ability to write SQL queries for troubleshooting and data analysis
• Working knowledge of web server technologies such as Internet Information Services (IIS), Windows Server, Apache, or similar platforms
• Familiarity with web technologies including XML, HTML, CSS, JavaScript, and REST-based APIs
• Strong analytical and problem-solving skills with the ability to investigate technical issues, identify potential causes, and determine appropriate solutions
• Strong written and verbal communication skills with the ability to explain technical concepts to both technical and non-technical audiences
• Curiosity, persistence, and a passion for learning new technologies and solving technical problems
• Customer-focused mindset with a commitment to delivering exceptional service
• Experience supporting enterprise software solutions such as Microsoft Dynamics, Salesforce, NetSuite, or other ERP and CRM platforms is preferred but not required
• Experience configuring virtual machines and remote desktop connections is helpful
• Certifications related to Microsoft SQL Server, Microsoft Dynamics, Salesforce, Azure, or CPQ technologies are a plus but not required
• Exposure to object-oriented programming concepts or scripting languages is helpful. Experience with .NET is a plus, but a willingness to learn is equally valued

Qualifications

Must Haves

• 1+ year of experience in technical support, application support, software development, IT support, or a similar technical role
• Basic to intermediate understanding of Microsoft SQL Server, including the ability to write SQL queries for troubleshooting and data analysis
• Working knowledge of web server technologies such as Internet Information Services (IIS), Windows Server, Apache, or similar platforms
• Familiarity with web technologies including XML, HTML, CSS, JavaScript, and REST-based APIs
• Strong analytical and problem-solving skills with the ability to investigate technical issues, identify potential causes, and determine appropriate solutions
• Strong written and verbal communication skills with the ability to explain technical concepts to both technical and non-technical audiences
• Curiosity, persistence, and a passion for learning new technologies and solving technical problems
• Customer-focused mindset with a commitment to delivering exceptional service

Nice to Haves

• Experience supporting enterprise software solutions such as Microsoft Dynamics, Salesforce, NetSuite, or other ERP and CRM platforms is preferred but not required
• Experience configuring virtual machines and remote desktop connections is helpful
• Certifications related to Microsoft SQL Server, Microsoft Dynamics, Salesforce, Azure, or CPQ technologies are a plus but not required
• Exposure to object-oriented programming concepts or scripting languages is helpful. Experience with .NET is a plus, but a willingness to learn is equally valued

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Voluntary Disability Insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• 401(k) with Company Match
• Teladoc Virtual Healthcare
• Health Advocate Program
• Paid Holidays and Generous PTO—we encourage you to use it!
• Flexible work environment with accountability and trust
• Opportunities for ongoing technical learning and career advancement