CXO Program Manager

Summary

Extreme Networks is a global networking leader providing cloud-driven networking solutions and services. The CXO Program Manager will create and deliver executive experiences for senior technology leaders through events, communications, digital engagement, and community-building initiatives while collaborating across functions to strengthen customer relationships and drive business growth.

Responsibilities

• Assist in the planning, logistics, execution, and measurement of invitation-only CXO events, including executive summits, roundtables and industry experiences
• Coordinate executive participation, project timelines, vendors, budgets, resources, and deliverables to ensure flawless execution
• Design exceptional attendee journeys that create meaningful networking opportunities and reinforce the Extreme brand
• Partner with internal stakeholders to continually innovate and elevate the executive event experience
• Help transform the CXO Program into a year-round executive community that extends well beyond live events
• Develop and manage ongoing engagement initiatives including:
• Executive virtual forums and peer discussions
• Quarterly executive newsletters and community communications
• Thought leadership content and exclusive member resources
• Community engagement campaigns
• Identify new opportunities to foster meaningful connections between technology leaders and strengthen customer loyalty
• Support the development and ongoing management of the CXO Program presence on ExtremeNetworks.com as a destination for executive content, event information, thought leadership, and community engagement
• Identify content needs and coordinate development of executive messaging, event communications, social media, campaigns, videos, and post-event content
• Collaborate with content strategy, digital marketing, and creative teams to ensure a consistent executive brand experience across all channels
• Collaborate with executive leadership and cross-functional teams to define program objectives, priorities, and success metrics
• Partner with Sales and Marketing to identify executive audiences and deliver best-in-class experiences
• Facilitate communication across departments to ensure alignment on strategy, messaging, and execution
• Support the growth of the CXO Program into additional global regions
• Partner with regional marketing teams to localize executive programming while maintaining a consistent global experience
• Document repeatable frameworks, playbooks, and operational processes to enable successful expansion across international markets
• Establish KPIs and reporting mechanisms to measure executive engagement, event success, community growth, customer satisfaction, and business impact
• Analyze program performance to identify trends, opportunities, and areas for optimization
• Prepare executive presentations and regular program updates for senior leadership

Skills

• Bachelor's degree in Marketing, Communications, Business, Hospitality, or related field
• 3–5 years of experience in executive programs, event marketing, customer marketing, field marketing, or strategic events
• Proven experience managing high-touch executive events and VIP experiences
• Strong project management and organizational skills with exceptional attention to detail
• Outstanding written and verbal communication skills with the ability to communicate confidently with executive audiences
• Experience managing multiple complex projects simultaneously in a fast-paced environment
• Comfortable collaborating across executive leadership, sales, marketing, and customer-facing teams
• Willingness to travel for event execution
• Experience supporting executive engagement or customer advisory board programs
• Experience building customer communities or membership-based programs
• Familiarity with CRM and marketing automation platforms such as Salesforce, Tableau, or similar tools
• Experience working with global or international marketing teams

Qualifications

Must Haves

• Bachelor's degree in Marketing, Communications, Business, Hospitality, or related field
• 3–5 years of experience in executive programs, event marketing, customer marketing, field marketing, or strategic events
• Proven experience managing high-touch executive events and VIP experiences
• Strong project management and organizational skills with exceptional attention to detail
• Outstanding written and verbal communication skills with the ability to communicate confidently with executive audiences
• Experience managing multiple complex projects simultaneously in a fast-paced environment
• Comfortable collaborating across executive leadership, sales, marketing, and customer-facing teams
• Willingness to travel for event execution

Nice to Haves

• Experience supporting executive engagement or customer advisory board programs
• Experience building customer communities or membership-based programs
• Familiarity with CRM and marketing automation platforms such as Salesforce, Tableau, or similar tools
• Experience working with global or international marketing teams

Benefits

• Remote work arrangement