Trading Specialist

Summary

Facet provides objective, personalized financial advice through holistic financial planning and proprietary technology. The Trading Specialist serves as a trading subject matter expert, guiding members and financial planners through trade execution, order types, tax implications, portfolio adjustments, and market transactions. The role also supports trading workflows, resolves complex inquiries, and contributes to operational improvements and investment operations initiatives.

Responsibilities

• Trade & Options Guidance: Serve as the primary point of contact for members seeking in-depth discussions regarding trade execution, order types, cost basis implications, and portfolio rebalancing
• Member Education: Educate members on brokerage features, market mechanics, trading rules, IRA transaction guidelines, tax-loss harvesting concepts, and complex money movement
• Complex Inquiry Resolution: Address and resolve elevated member inquiries regarding order status, trade discrepancies, cost basis adjustments, and corporate actions with clarity and empathy
• Planner & Investment Team Partnership: Partner closely with Facet’s CFP® Financial Planners to evaluate member portfolios, discuss trade options, and align execution workflows with members' holistic financial plans
• Trade Workflow & Custodian Support: Facilitate and monitor trade requests, model adjustments, and rebalancing activities across custodian platforms (e.g., Schwab, Fidelity, Apex)
• Subject Matter Expertise: Act as an internal trading authority for customer support and planning teams on managed account mechanics, direct indexing concepts, and multi-sleeve portfolio structures
• Process Enhancement: Identify opportunities to streamline member trading interactions, improve self-service education, and enhance internal trade escalation workflows
• Special Projects: Participate in investment operations initiatives, trading software enhancements, and new platform feature rollouts

Skills

• 2+ years of experience in client-facing trading support, brokerage operations, or investor services (experience with a major brokerage or tech-enabled RIA preferred)
• Solid understanding of equity and ETF trading, option strategies, order routing, cost basis methods, tax-loss harvesting, and custodian transfer processes
• Proficiency with Order Management Systems (OMS), custodial platforms, and portfolio management/rebalancing software (e.g., Orion, Envestnet, Addepar, or similar)
• Advanced computer & analytical skills, including strong proficiency in Excel and financial CRM/ticketing software
• Exceptional verbal and written communication skills with a demonstrated ability to break down complex trading concepts into clear, jargon-free conversations for members
• Empathy and active listening skills, maintaining a patient, member-first mindset during high-volatility market events or complex inquiries
• Strong problem-solving ability with razor-sharp attention to detail and high accuracy under time-sensitive market conditions

Qualifications

Must Haves

• 2+ years of experience in client-facing trading support, brokerage operations, or investor services (experience with a major brokerage or tech-enabled RIA preferred)
• Solid understanding of equity and ETF trading, option strategies, order routing, cost basis methods, tax-loss harvesting, and custodian transfer processes
• Proficiency with Order Management Systems (OMS), custodial platforms, and portfolio management/rebalancing software (e.g., Orion, Envestnet, Addepar, or similar)
• Advanced computer & analytical skills, including strong proficiency in Excel and financial CRM/ticketing software
• Exceptional verbal and written communication skills with a demonstrated ability to break down complex trading concepts into clear, jargon-free conversations for members
• Empathy and active listening skills, maintaining a patient, member-first mindset during high-volatility market events or complex inquiries
• Strong problem-solving ability with razor-sharp attention to detail and high accuracy under time-sensitive market conditions

Benefits

• Equity (ISO): It is important to us that all employees are shareholders in our mission.
• Flexible PTO
• Comprehensive Benefits: Medical, dental, and vision insurance, 401(k) with employer match, short/long-term disability (paid by Facet), life insurance, and paid parental leave.
• Certification and wellness reimbursement programs
• Work from anywhere in the US