Account Manager for FaceUp 💙 (East Coast based)

Summary

FaceUp is a B2B SaaS Compliance and Ethics platform that helps organizations build trust, transparency, and ethical cultures through secure reporting and investigation workflows. The Account Manager will own renewals and expansion across a portfolio of B2B customers, managing revenue retention, renewal planning, account growth, commercial risk, negotiations, and forecasting in collaboration with Customer Experience and Sales.

Responsibilities

• Own the renewal process 90-120 days before each contract end date, securing executive alignment in the final 30-day window and resolving risks early
• Lead pricing discussions and contract negotiations through to close
• Keep renewal status, risk flags, and next actions current in the CRM
• Build and maintain structured account growth plans, identifying upsell/cross-sell potential and new use cases within existing accounts
• Identify and pursue expansion into related entities - subsidiaries and sister companies, including non-customer units
• Take ownership of opportunities surfaced/sourced internally, lead commercial conversations with decision-makers to advance expansion deals, and close upsell/cross-sell deals
• Monitor the portfolio for early churn signals and define save strategies for at-risk accounts
• Escalate high-risk accounts to leadership early, bringing in executive involvement where needed
• Apply structured commercial rationale to pricing decisions rather than reactive discounting
• Submit monthly forecast updates with clear probability weighting per deal
• Maintain CRM hygiene and give accurate calls in forecast reviews with the commercial lead

Skills

• You have 3-5 years in B2B SaaS commercial roles, owning renewals and expansion revenue
• You have a strong understanding of recurring revenue models and structured account growth planning
• You have proven experience with enterprise and mid-market B2B clients and with a US-wide book of business
• You demonstrated measurable revenue impact - we will be eager to hear about it during the interviews!
• You are skilled at discovery and qualification - you know what MEDDPICC or similar frameworks are
• Discussing pricing, negotiating contracts, and handling objections is your daily bread. You know how to create the right conditions to close confidently
• You can craft compelling messages, deliver tailored presentations and you are confident leading commercial discussions with senior, executive-level stakeholders
• You are comfortable explaining technical product capabilities in a way that communicates value to non-technical stakeholders
• You are able to build trust and long-term partnerships while reading customer emotions and perspectives
• You can handle standard contracting on your own, can anticipate and prepare for contract issues so the cooperation with the legal team is smooth
• You understand the importance of forecast discipline & CRM hygiene and can make data-driven decisions using CRM data and analytics
• If you ever worked in compliance, HR tech, legal, or regulated industries it is a big plus

Qualifications

Must Haves

• You have 3-5 years in B2B SaaS commercial roles, owning renewals and expansion revenue
• You have a strong understanding of recurring revenue models and structured account growth planning
• You have proven experience with enterprise and mid-market B2B clients and with a US-wide book of business
• You demonstrated measurable revenue impact - we will be eager to hear about it during the interviews!
• You are skilled at discovery and qualification - you know what MEDDPICC or similar frameworks are
• Discussing pricing, negotiating contracts, and handling objections is your daily bread. You know how to create the right conditions to close confidently
• You can craft compelling messages, deliver tailored presentations and you are confident leading commercial discussions with senior, executive-level stakeholders
• You are comfortable explaining technical product capabilities in a way that communicates value to non-technical stakeholders
• You are able to build trust and long-term partnerships while reading customer emotions and perspectives
• You can handle standard contracting on your own, can anticipate and prepare for contract issues so the cooperation with the legal team is smooth
• You understand the importance of forecast discipline & CRM hygiene and can make data-driven decisions using CRM data and analytics

Nice to Haves

• If you ever worked in compliance, HR tech, legal, or regulated industries it is a big plus

Benefits

• Remote-friendly setup
• Unlimited PTO
• Paid sick leave
• Training, conferences, and tools to support professional growth
• 401(k)
• Contribution to health insurance
• Online therapy session via Hedepy
• Possibility to gift unlimited school accounts to anyone of your choice to fight bullying