Account Manager, Drug, Specialty, & Beauty

Summary

Starface is a consumer beauty company creating expressive and effective acne-care products. The Account Manager will manage key Drug, Specialty, and Beauty retail accounts, oversee retailer communication, sales reporting, forecasting, promotional execution, launches, and cross-functional coordination.

Responsibilities

• Own day-to-day communication and account management across key Drug, Specialty, and Beauty retail partners, both directly and in collaboration with our Drug, Specialty, and Beauty Account Director
• Build strong, direct relationships with retailer contacts and serve as a reliable point of contact for both external partners and internal teams
• Own accurate sales reporting and use POS and retailer data to understand account performance, identify opportunities, and proactively flag risks
• Support forecasting and account planning by maintaining accurate account-level information, communicating changes, and partnering closely with internal teams to keep priorities aligned
• Manage promotional execution and tracking, including supporting new product launches, retail activations, and retailer commitments
• Prepare for and support retailer meetings and line reviews, including coordinating materials, follow-up, and next steps
• Partner cross-functionally with Marketing, Operations, and S&OP to ensure account priorities, launches, promotions, inventory needs, and retailer commitments stay aligned
• Proactively identify account challenges, trends, and opportunities, surface recommendations, and follow through on agreed-upon next steps
• Maintain a strong understanding of retailer-specific processes, tools, promotional calendars, assortment, and upcoming launches
• While this is a remote position, you will be expected to attend in-person meetings in the local Chicago, IL area + travel 10-20% for company and team-specific off-sites and events

Skills

• The right person for this role is organized, proactive, detail-oriented, and comfortable independently owning their business while collaborating closely across teams
• You have experience supporting or managing retail accounts within beauty, CPG, wellness, or another fast-paced consumer products environment and understand the details that go into successfully managing retail partnerships
• While this is a remote position, you will be expected to attend in-person meetings in the local Chicago, IL area + travel 10-20% for company and team-specific off-sites and events
• You have experience supporting or managing retail accounts within beauty, CPG, wellness, or another fast-paced consumer products environment
• You have direct experience working directly with CVS and/or Walgreens without a broker; experience with Ulta and/or specialty retailers is a plus
• You understand core retail account management fundamentals, including POS, forecasting, promotional planning, assortment, new item launches, resets, inventory, and retailer tools or portals
• You're highly organized and detail-oriented, with an understanding that accuracy matters when working across POs, forecasting, sales reporting, and retailer commitments
• You're proactive and comfortable independently managing day-to-day responsibilities, identifying issues before they escalate, and following through on commitments
• You're comfortable working in a fast-paced environment where priorities can shift quickly and approach challenges with a solutions-oriented mindset
• You're curious about the “why” behind the business and use data and context to understand what is driving performance, where risks exist, and where opportunities may be
• You're a collaborative partner who communicates clearly, works effectively across teams and levels, and is willing to jump in where needed
• You're comfortable speaking up, asking thoughtful questions, and bringing a fresh perspective while remaining open to different ideas and ways of working
• You are located in the Chicago, IL area

Qualifications

Must Haves

• The right person for this role is organized, proactive, detail-oriented, and comfortable independently owning their business while collaborating closely across teams
• You have experience supporting or managing retail accounts within beauty, CPG, wellness, or another fast-paced consumer products environment and understand the details that go into successfully managing retail partnerships
• While this is a remote position, you will be expected to attend in-person meetings in the local Chicago, IL area + travel 10-20% for company and team-specific off-sites and events
• You have experience supporting or managing retail accounts within beauty, CPG, wellness, or another fast-paced consumer products environment
• You have direct experience working directly with CVS and/or Walgreens without a broker; experience with Ulta and/or specialty retailers is a plus
• You understand core retail account management fundamentals, including POS, forecasting, promotional planning, assortment, new item launches, resets, inventory, and retailer tools or portals
• You're highly organized and detail-oriented, with an understanding that accuracy matters when working across POs, forecasting, sales reporting, and retailer commitments
• You're proactive and comfortable independently managing day-to-day responsibilities, identifying issues before they escalate, and following through on commitments
• You're comfortable working in a fast-paced environment where priorities can shift quickly and approach challenges with a solutions-oriented mindset
• You're curious about the “why” behind the business and use data and context to understand what is driving performance, where risks exist, and where opportunities may be
• You're a collaborative partner who communicates clearly, works effectively across teams and levels, and is willing to jump in where needed
• You're comfortable speaking up, asking thoughtful questions, and bringing a fresh perspective while remaining open to different ideas and ways of working
• You are located in the Chicago, IL area

Benefits

• Bonus eligibility
• Access to high-quality health care options
• Access to a 401k with 5% employer match eligibility
• 4 weeks of vacation plus up to 20 paid holidays
• 12 weeks fully paid parental leave
• 5 days of pet-ernity leave for pet adoption
• Home office & internet supplement stipend
• Annual learning & development stipend
• Flexible Fridays, and Summer Fridays
• Fully remote work environment