Application Support Engineer

Summary

FDM Group is a global business and technology consultancy delivering client-driven solutions across software engineering, data and analytics, IT operations, change and transformation, and risk, regulation and compliance. The Application Support Engineer will support a financial services project by maintaining a core AWS-hosted platform, troubleshooting application and system issues, monitoring incidents, analyzing data, and collaborating with technical teams to ensure stability and performance.

Responsibilities

• Provide L2/L3 technical support for production applications
• Monitor system health, respond to alerts, diagnose incidents and drive timely resolution to minimize downtime and service disruptions
• Investigate, and resolve complex technical issues, ensuring timely resolution in line with Service Level Agreements (SLAs)
• Support policies, internal controls and procedures designed to create value and minimize risk
• Perform regular health checks and proactive monitoring of CSP applications their underlying AWS infrastructure components
• Assist with performing shakeout for applications patches, upgrade and new releases ensuring minimal disruption to business operations
• Investigate data discrepancies within CSP applications and databases, working to correct issues and prevent its recurrence
• Support data extraction and manipulation for reporting, analysis and audit purposes using advanced SQL queries across various database platforms
• Contribute to special projects and team objectives, championing continuous improvement initiatives
• Develop and update knowledge base articles to empower end-users and improve first time resolution rates
• Contribute to runbook and operational guides for supported applications
• Participate in a rotating on-call schedule to provide after-hour support for critical application issues as required
• Respond promptly to alerts and incidents, troubleshooting and resolving problems to minimize business impact
• Escalate issues to senior team members or development teams as required
• Document all on-call activities and resolution clearly
• Able to perform real time incident coordination, root cause analysis, drive follow-ups (post-mortems, action items) to prevent recurrence

Skills

• This position requires the successful candidate to work on a W2 directly with FDM
• We cannot accept C2C, 1099 or employment sponsorship (e.g. H1-B) for this position
• The candidate must be willing and able to work Central OR Pacific Time Zone hours
• Bachelor's degree in Computer Science, MIS or related technical field required
• Minimum 3 years of experience in an application support or similar technical role, preferably within the financial services industry with demonstrable experience supporting applications hosted on cloud platforms
• 2+ Experience with ITSM Tools such as ServiceNow, Remedy or other ticketing tools
• 2+ years of experience supporting application built on Java (Tomcat, JBoss) or .Net Stack
• 2+ years of experience with on-call support on a rotation basis providing 24x7 support
• 2+ years of SQL experience with an emphasis on building queries, joining tables and running/creating stored procedures
• Working experience on Cloud Infrastructure, such as AWS, and experience with Splunk or any other APM tool
• Proficiency in ITIL processes required
• FDM Group, Inc. is registered to operate and hire employees in select states within the US. We will consider employment applications exclusively from candidates who are either residing in one of the following states or willing to relocate to them: Arizona, California, Colorado, Delaware, Florida, Georgia, Illinois, Indiana, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, New York, Pennsylvania, Tennessee, Texas, Utah, and Virginia
• Command Center experience or experience managing major incident events is desirable
• ITIL certification preferred
• Familiarity with Atlassian tool (JIRA, Confluence)

Qualifications

Must Haves

• This position requires the successful candidate to work on a W2 directly with FDM
• We cannot accept C2C, 1099 or employment sponsorship (e.g. H1-B) for this position
• The candidate must be willing and able to work Central OR Pacific Time Zone hours
• Bachelor's degree in Computer Science, MIS or related technical field required
• Minimum 3 years of experience in an application support or similar technical role, preferably within the financial services industry with demonstrable experience supporting applications hosted on cloud platforms
• 2+ Experience with ITSM Tools such as ServiceNow, Remedy or other ticketing tools
• 2+ years of experience supporting application built on Java (Tomcat, JBoss) or .Net Stack
• 2+ years of experience with on-call support on a rotation basis providing 24x7 support
• 2+ years of SQL experience with an emphasis on building queries, joining tables and running/creating stored procedures
• Working experience on Cloud Infrastructure, such as AWS, and experience with Splunk or any other APM tool
• Proficiency in ITIL processes required
• FDM Group, Inc. is registered to operate and hire employees in select states within the US. We will consider employment applications exclusively from candidates who are either residing in one of the following states or willing to relocate to them: Arizona, California, Colorado, Delaware, Florida, Georgia, Illinois, Indiana, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, New York, Pennsylvania, Tennessee, Texas, Utah, and Virginia

Nice to Haves

• Command Center experience or experience managing major incident events is desirable
• ITIL certification preferred
• Familiarity with Atlassian tool (JIRA, Confluence)

Benefits

• This position requires the successful candidate to work on a W2 directly with FDM.
• This role will be REMOTE with NO requirements to be in office.
• With 35+ years of experience, we coach, mentor, and launch fresh thinkers from diverse backgrounds into world-class careers.
• Guiding our people toward exponential growth.