Real Estate Customer Support Analyst

Summary

SoftPro, a division of Fidelity National Financial, provides real estate closing and title insurance software used by law firms and title companies. The Real Estate Customer Support Analyst provides telephone support for SoftPro Select users, assists with real estate closing and reconciliation tasks, documents customer issues, and delivers high-quality customer service.

Responsibilities

• Provide closing and/or title phone support for all operations using SoftPro Select and resolve issues promptly and efficiently
• Assist with balancing HUD/CDF/Commercial orders, reconciliation, and other related tasks in the Real Estate closing process
• Document each call and its resolution thoroughly and accurately
• Provide a high level of customer service to each customer you work with at all times
• Additional duties as assigned

Skills

• 2+ years' experience working within the real estate industry as an escrow / closing specialist, paralegal, or title officer
• Must be familiar / comfortable with working in the Microsoft Windows operating system and applications
• Bachelor's degree or Associate's degree, or one to two years of related experience and/or training, or an equivalent combination of education and experience
• The ideal candidate will have a great attitude and feel comfortable working in a high-paced team environment
• 2 years of previous customer service experience
• Preferably in a call center environment
• Experience with West Coast Escrow & Closing process experience is a plus!
• Prior experience with SoftPro is a plus!
• Excellent communication, problem-solving, and teamwork skills

Qualifications

Must Haves

• 2+ years' experience working within the real estate industry as an escrow / closing specialist, paralegal, or title officer
• Must be familiar / comfortable with working in the Microsoft Windows operating system and applications
• Bachelor's degree or Associate's degree, or one to two years of related experience and/or training, or an equivalent combination of education and experience

Nice to Haves

• The ideal candidate will have a great attitude and feel comfortable working in a high-paced team environment
• 2 years of previous customer service experience
• preferably in a call center environment
• Experience with West Coast Escrow & Closing process experience is a plus!
• Prior experience with SoftPro is a plus!
• Excellent communication, problem-solving, and teamwork skills

Benefits

• Potential bonus or commission eligibility
• Insurance (medical, dental, vision, life, and disability)
• Matching 401(k) plan
• Matching employee stock purchase plan
• Hybrid work arrangement in the Raleigh, NC office or remote employment