Design Consultant

Summary

Fireclay Tile is a design and tile company offering artisanal, sustainable products and related services. The Design Consultant supports homeowners, designers, contractors, and other residential customers by handling inbound engagement, guiding projects from selection to purchase, managing customer relationships and sales pipelines, and improving sales processes and customer experience.

Responsibilities

• Build your book through inbound engagement. Provide timely, professional coverage for website chat, phone, email, and other inbound requests. Use thoughtful discovery to understand project scope, design goals, budget, and timing, and turn meaningful conversations into active projects and lasting customer relationships
• Guide customers from selection to purchase. Conduct virtual consultations, project reviews, and product presentations, develop quotes, and help customers navigate samples, tile, trim, Bath, renderings, design support, technical resources, and ordering. Recommend relevant products and services that support their project goals
• Grow relationships and advance sales. Proactively follow up on samples, active projects, and open quotes to move qualified opportunities toward purchase. Develop repeat business and additional projects within assigned accounts while contributing to individual and team sales goals through high-touch, consultative service
• Manage your pipeline and coordinate project support. Keep Salesforce customer records, opportunities, activity history, follow-up, close dates, and next steps accurate. Balance inbound requests with proactive outreach, and collaborate with internal partners on pricing, technical questions, logistics, and complex project needs while preserving customer continuity
• Improve the way we work. Identify recurring customer questions, workflow friction, and sales-process gaps, and contribute to improvements in tools, technology, automation, reporting, and customer experience. Perform other duties and support additional projects as assigned

Skills

• Customer-facing experience in sales, design, interiors, retail, hospitality, account management, project management, or another consultative environment
• Strong verbal and written communication skills, including comfort communicating through website chat, phone, email, video, and presentations
• Strong discovery and listening skills with the ability to uncover customer goals, project requirements, budget, timing, and buying intent
• Ability to build trust and develop long-term customer relationships
• Strong organization and follow-through when managing multiple active customers, projects, quotes, conversations, and deadlines simultaneously
• Comfort balancing reactive inbound demand with proactive follow-up and business-development activity
• Ability and interest in learning a broad product assortment, including design, specification, technical, installation, and service considerations
• Comfort using Salesforce, phone systems, website chat, email, scheduling tools, reporting, and evolving sales technology
• Curiosity and willingness to use large language models, automation, and evolving sales technology to improve efficiency, analyze information, strengthen customer engagement, and identify additional opportunities for growth
• Tenacity and resilience in following through with customers, adapting to changing project needs, and developing a growing book of business
• Sound judgment about when to resolve something independently and when to involve another Fireclay specialist
• Attention to detail and commitment to maintaining accurate project and customer information
• Collaborative and coachable, with a willingness to share customer insights, surface recurring problems, test new approaches, and contribute to team learning
• Comfortable working independently in a remote environment while remaining highly connected to teammates and cross-functional partners
• Interest in design, architecture, interiors, tile, or other highly considered products is strongly valued

Qualifications

Must Haves

• Customer-facing experience in sales, design, interiors, retail, hospitality, account management, project management, or another consultative environment
• Strong verbal and written communication skills, including comfort communicating through website chat, phone, email, video, and presentations
• Strong discovery and listening skills with the ability to uncover customer goals, project requirements, budget, timing, and buying intent
• Ability to build trust and develop long-term customer relationships
• Strong organization and follow-through when managing multiple active customers, projects, quotes, conversations, and deadlines simultaneously
• Comfort balancing reactive inbound demand with proactive follow-up and business-development activity
• Ability and interest in learning a broad product assortment, including design, specification, technical, installation, and service considerations
• Comfort using Salesforce, phone systems, website chat, email, scheduling tools, reporting, and evolving sales technology
• Curiosity and willingness to use large language models, automation, and evolving sales technology to improve efficiency, analyze information, strengthen customer engagement, and identify additional opportunities for growth
• Tenacity and resilience in following through with customers, adapting to changing project needs, and developing a growing book of business
• Sound judgment about when to resolve something independently and when to involve another Fireclay specialist
• Attention to detail and commitment to maintaining accurate project and customer information
• Collaborative and coachable, with a willingness to share customer insights, surface recurring problems, test new approaches, and contribute to team learning
• Comfortable working independently in a remote environment while remaining highly connected to teammates and cross-functional partners

Nice to Haves

• Interest in design, architecture, interiors, tile, or other highly considered products is strongly valued

Benefits

• Commission paid monthly
• No cap on commissions
• Tiered commission payout structure with higher commission percentages as sales increase
• Goal-based bonuses
• Stock options
• Medical benefits
• 401(k) plan
• 4% 401(k) match
• Sick time
• Parental leave
• Professional development
• Ongoing training
• Opportunities for growth
• Remote work position