Program Coordinator

Summary

FIREFLY is a provider of Cloud, Networking, and Security services focused on accelerating technology adoption through evaluation, adoption, and training services. The Program Coordinator supports client-facing operations by coordinating programs, scheduling events, managing registrations, reporting data, maintaining documentation, and improving processes.

Responsibilities

• Coordinate external client programs assigned to you
• Schedule events, manage registration, and provide logistical support as needed
• Maintain program requirements per customer preferences
• Communicate between various departments regarding program details and participate in internal program-related calls as necessary
• Report data to the client as requested and to the local team to help boost enrollment and confirm class dates
• Coordinate internal client programs assigned to you
• Schedule events, manage class registration, and pull reports related to class attendance
• Collaborate with various departments as needed to determine appropriate program requirements. Create and maintain documentation for each program
• Provide PTO coverage for coworkers in Operations
• Act as the first line of defense for conflict resolution
• Design and implement processes and procedures to improve your program and maintain ongoing customer changes

Skills

• One (1) to Three (3) years of related project coordination experience
• Detail-oriented
• Extremely organized
• Ability to multitask and learn new software programs quickly
• Intermediate Microsoft Excel skills
• Well versed in other Microsoft Office programs
• Excellent verbal and written communication skills

Qualifications

Must Haves

• One (1) to Three (3) years of related project coordination experience
• Detail-oriented
• Extremely organized
• Ability to multitask and learn new software programs quickly
• Intermediate Microsoft Excel skills
• Well versed in other Microsoft Office programs
• Excellent verbal and written communication skills

Benefits

• Primarily remote