Billing Specialist

Summary

First Fertility partners with fertility clinics to provide high-quality, patient-centered care. The Billing Specialist will manage daily billing operations, resolve insurance claims and appeals, respond to patient inquiries, and serve as a key billing contact for patients, providers, and administration.

Responsibilities

• Manage timely billing, respond to patient inquiries, and follow up on outstanding claims
• Engage with insurance carriers to resolve non-payment issues, correct and resubmit claim errors, and respond promptly to phone and written inquiries
• Oversee the insurance appeals process to ensure timely resolution
• Research patient benefit eligibility and claim status through insurance carrier websites
• Field incoming billing calls, resolving inquiries directly or routing them to the right department
• Manage difficult patient interactions professionally, providing clear and effective resolutions
• Give patients accurate, clear information about billing procedures so they understand their next steps
• Maintain HIPAA compliance and confidentiality when handling patient information
• Serve as the primary point of contact for providers and administration on billing matters, and recommend process improvements that support collections and cash flow

Skills

• Minimum of 3 years of medical billing experience in a healthcare setting
• Strong knowledge of CPT and ICD coding
• Excellent written and verbal communication skills
• Strong customer service skills and a professional approach to every interaction
• Ability to stay calm and effective under pressure
• Comfortable working independently in a remote environment
• Women's health or fertility experience preferred

Qualifications

Must Haves

• Minimum of 3 years of medical billing experience in a healthcare setting
• Strong knowledge of CPT and ICD coding
• Excellent written and verbal communication skills
• Strong customer service skills and a professional approach to every interaction
• Ability to stay calm and effective under pressure
• Comfortable working independently in a remote environment

Nice to Haves

• women's health or fertility experience preferred

Benefits

• Full-time, remote position
• Comprehensive benefits