Firstsource
Posted 3 days agoVerified live 1d ago
Customer Service Representative
Brief overview
Remote
High SchoolOr in progress
1+ yrsMinimum
Electronic IndexingDocument ScanningBarcode Creation and Validation
About the company
Firstsourcefirstsource.com
Firstsource provides BPO solutions to organizations in banking, healthcare, telecoms, and media. It is a sub-organization of RP-Sanjiv Goenka Group.
Job description
Summary
Firstsource Solutions is a provider of customized Business Process Management services serving healthcare and other industries. The Healthcare Digital Mailroom Specialist manages high volumes of mail and documents while meeting productivity and quality metrics. The role includes electronic indexing, document scanning, barcode creation, and outbound customer service.
Responsibilities
- Must be able to work in a volume driven, fast paced, environment
- It is necessary to complete tasks in accordance with metric guidelines
- Identify and coordinate mail according to guidelines
- Maintain high level of quality production, meeting hourly KPI’s
- Perform electronic indexing
- Scan processed documents
- Create and validate envelope tracking and barcodes
- Some Outbound customer service
Skills
- HS Diploma or equivalent
- Basic computer literacy
- Excellent verbal and written communication skills
- Ability to type 35-40wpm, with 95% accuracy
- Ability to maintain high levels of confidentiality
- Excellent attention to detail
- Ability to work independently
- Ability to multi-task
- College Degree is a plus
- 1-2 years customer service experience
Qualifications
Must Haves
- HS Diploma or equivalent
- Basic computer literacy
- Excellent verbal and written communication skills
- Ability to type 35-40wpm, with 95% accuracy
- Ability to maintain high levels of confidentiality
- Excellent attention to detail
- Ability to work independently
- Ability to multi-task
Nice to Haves
- College Degree is a plus
- 1-2 years customer service experience
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