Client Relationship Manager

Summary

FlexTG is a brand-neutral provider of customized managed print solutions that help organizations streamline operations, reduce costs, and improve performance. The Client Relationship Manager serves as a trusted advisor for assigned accounts, managing client relationships, supporting onboarding and implementation, ensuring service quality, and driving retention, growth, and profitability.

Responsibilities

• Serve as the primary point of contact for assigned client accounts
• Build and maintain strong relationships with customer stakeholders at all levels
• Support day-to-day client needs while ensuring adherence to Service Level Agreements (SLAs)
• Drive customer satisfaction, retention, and growth across your portfolio
• Partner cross-functionally with Operations, Sales, and Project Management teams
• Oversee onboarding and implementation of new customers and solutions
• Manage inventory, consumables, and print environment optimization efforts
• Proactively identify opportunities to increase efficiencies, reduce costs, and improve performance
• Resolve client concerns with urgency and professionalism, from investigation through resolution

Skills

• Proven experience managing **client relationships or customer success**
• Strong project management experience working with cross-functional teams
• Confidence interacting with stakeholders, including **executive-level clients**
• Analytical mindset with proficiency in **Microsoft Office tools**
• Ability to build trust and strengthen long-term client partnerships
• Excellent communication skills, both written and verbal
• High energy, adaptable, and able to manage multiple priorities with a sense of urgency
• Bachelor's degree in Business (BA/BS/BBA) or equivalent experience
• Preferably in technology or managed print services

Qualifications

Must Haves

• Proven experience managing **client relationships or customer success**
• Strong project management experience working with cross-functional teams
• Confidence interacting with stakeholders, including **executive-level clients**
• Analytical mindset with proficiency in **Microsoft Office tools**
• Ability to build trust and strengthen long-term client partnerships
• Excellent communication skills, both written and verbal
• High energy, adaptable, and able to manage multiple priorities with a sense of urgency
• Bachelor's degree in Business (BA/BS/BBA) or equivalent experience

Nice to Haves

• preferably in technology or managed print services

Benefits

• Quarterly bonuses and commission incentives
• Flexible work environment (remote or hybrid based on location)
• Growth opportunities within a fast-growing, innovative company
• Collaborative, team-focused culture