Customer Service Representative

Summary

Floral Image North America is seeking a Customer Service Representative to manage customer relationships and represent its creative floral products. The role supports existing customers, develops new business, refreshes floral arrangements, conducts product presentations, and travels throughout an assigned territory.

Responsibilities

• Serve as the primary point of contact for assigned customers
• Build and maintain long-term, trusted relationships
• Conduct regular check-ins to assess satisfaction and resolve concerns
• Provide personalized product recommendations to enhance customer experience
• Deliver engaging product presentations and demonstrations
• Research market trends, competitors, and customer preferences
• Attend company training, trade shows, and industry events

Skills

• High School Diploma or GED required
• Valid driver's license with a clean driving record
• Comfortable traveling within an assigned territory
• Self-starter with a positive, professional attitude
• Strong communication, presentation, and negotiation skills
• Excellent time management and organizational abilities
• Previous customer service experience preferred

Qualifications

Must Haves

• High School Diploma or GED required
• Valid driver's license with a clean driving record
• Comfortable traveling within an assigned territory
• Self-starter with a positive, professional attitude
• Strong communication, presentation, and negotiation skills
• Excellent time management and organizational abilities

Nice to Haves

• Previous customer service experience preferred

Benefits

• Fully remote role with 100% territory travel
• Company-provided branded vehicle, computer, and cell phone
• Comprehensive training and ongoing support
• Hands-on experience with creative, high-quality floral products