Endpoint Services Analyst I

Summary

Florida Gulf Coast University is a higher education institution seeking an Endpoint Services Analyst I to support its university-wide endpoint environment. The role deploys and maintains software, manages Windows, macOS, and mobile devices through MDM/UEM platforms, applies security and configuration policies, monitors compliance, and provides escalation support for endpoint issues.

Responsibilities

• Supports the configuration, deployment, and day-to-day operation of enterprise endpoint management tools (MDM/UEM) used for managing Windows, macOS, and mobile devices
• Assists with device provisioning workflows including modern provisioning methods (e.g., automated enrollment, Autopilot-style onboarding, or similar tools)
• Implements and maintains endpoint security and configuration policies as directed by senior engineers or the Endpoint Deployment Manager
• Performs software deployments, updates, and application packaging tasks using centralized
• Monitors endpoint compliance, health, and update status, escalating issues as needed
• Assists with documenting procedures, configuration standards, and troubleshooting steps to support consistent operations
• Coordinates basic testing of application deployments and endpoint changes with functional and academic departments
• Provides escalation support for endpoint-related issues escalated from IT User Support Specialists
• Maintains accurate inventory records for endpoints, peripherals, and assigned software licenses
• Tracks work in the IT ticketing system, ensuring timely updates and clear communication with end users
• Participates in routine review and improvement of endpoint processes, recommending enhancements when appropriate
• Supports cross-training efforts within the Endpoint Deployment Team and collaborates with other ITS staff as needed
• Performs other job-related duties as assigned
• Performs other job-related duties as assigned

Skills

• This position requires either four years of directly related full-time experience or, as an alternative, a Bachelor's degree from an accredited institution in Computer Science or related field
• Any appropriate combination of relevant education, experience, and/or certifications may be considered
• Proven ability to think strategically and approach challenges with creativity
• Demonstrated track record of reliability, meeting goals, and holding oneself accountable
• Strong interpersonal skills and experience working effectively across teams
• Knowledge of basic networking concepts (e.g. Systems, Protocols, Directory Services)
• Knowledge and proficiency with relevant business systems, operating systems, and servers
• Knowledge of and ability to administer cloud based applications (Saas)
• Skill in light programming, project management of small initiatives, and troubleshooting
• Skill in managing servers and storage hardware
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Advanced verbal and written communication skills and the ability to present effectively to small and large groups
• Ability to collaborate and work effectively within the community and willing to contribute to a team effort
• Ability to work independently and follow through on assignments
• Ability to provide professional customer service
• Experience using enterprise endpoint management systems such as Intune, SCCM, Jamf, or similar MDM/UEM tools to deploy software, apply configuration and security policies, manage updates, and maintain device compliance
• Experience with PowerShell or similar scripting tools to assist with automation, troubleshooting, and configuration management
• Experience with server system products involving a variety of software and hardware implementations

Qualifications

Must Haves

• This position requires either four years of directly related full-time experience or, as an alternative, a Bachelor's degree from an accredited institution in Computer Science or related field
• Any appropriate combination of relevant education, experience, and/or certifications may be considered
• Proven ability to think strategically and approach challenges with creativity
• Demonstrated track record of reliability, meeting goals, and holding oneself accountable
• Strong interpersonal skills and experience working effectively across teams
• Knowledge of basic networking concepts (e.g. Systems, Protocols, Directory Services)
• Knowledge and proficiency with relevant business systems, operating systems, and servers
• Knowledge of and ability to administer cloud based applications (Saas)
• Skill in light programming, project management of small initiatives, and troubleshooting
• Skill in managing servers and storage hardware
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Advanced verbal and written communication skills and the ability to present effectively to small and large groups
• Ability to collaborate and work effectively within the community and willing to contribute to a team effort
• Ability to work independently and follow through on assignments
• Ability to provide professional customer service

Nice to Haves

• Experience using enterprise endpoint management systems such as Intune, SCCM, Jamf, or similar MDM/UEM tools to deploy software, apply configuration and security policies, manage updates, and maintain device compliance
• Experience with PowerShell or similar scripting tools to assist with automation, troubleshooting, and configuration management
• Experience with server system products involving a variety of software and hardware implementations